Customer damaged, and customer is God
FBA Orders returned but are damaged by customers (according the FBA returns report. And we as a seller, who did nothing wrong but we take all the loss? This is so unfair and ridiculous.
I am staying away from FBA.
Customer damaged, and customer is God
FBA Orders returned but are damaged by customers (according the FBA returns report. And we as a seller, who did nothing wrong but we take all the loss? This is so unfair and ridiculous.
I am staying away from FBA.
Seller_7LrAV0m5llaI7
Walmart, Costco, Target, Home Depot, Best Buy, Sears, all the big box stores have no questions asked returned policies.
Amazon is the same. It shows as customer damaged because the packaging is damaged that they can't sell it as "Brand New" again because the customer has used the item or damaged the packaging.
You will have to do a removal order and send them back in as Used - Like new condition.
13 replies
Lucre_Amzn
Hello @Seller_sDpmZ4w4PDYa1
Thank you so much for reaching us in Amazon forums, this is Lucre, and I'm happy to assist.
I understand you’re dissatisfied with issues related to FBA returns, and this represents high losses for you as a seller. I'm sorry to know about this experience.
I see you have multiple cases open with Seller Support, but I would like to understand if you have any specific issue or specific case that I can help you with.
If you allow me to assist, I'll be happy to look into any case or issue and see if there's anything I can do for you.
Please let me know in this thread and add the Seller Support case ID for me to further research.
I'll look forward to your reply.
Regards,
Lucre_Amazon
Seller_7LrAV0m5llaI7
Walmart, Costco, Target, Home Depot, Best Buy, Sears, all the big box stores have no questions asked returned policies.
Amazon is the same. It shows as customer damaged because the packaging is damaged that they can't sell it as "Brand New" again because the customer has used the item or damaged the packaging.
You will have to do a removal order and send them back in as Used - Like new condition.
Seller_lYFVvMhGltiMy
Hello,
We had a product listed as "customer damaged", so we recalled it back to our warehouse. It turned out that the customer didn't damage it at all. We had marked the box "new style" in sharpie in our own warehouse because it was the new version of something in a very similar box. Later we sent it to Amazon, they sent it to a customer, the customer bought it by mistake (there was an even newer one at that point), and returned it and Amazon put it aside for that reason.
AlLWAYS have "customer damaged" items shipped back to you. Most of them are not damaged at all, and Amazon is just putting them aside out of caution.
Seller_4q4GDicugX8xB
I had same issue and I did contact Amazon to clarify this. When it comes to referal fee, they say they are Amazon's customers. But when it comes to loss, Amazon is not reday to take losses due to their own customers. We ship products in good sellable condition. If this become unsellable due to customers damage then Amazon should share this loss with sellers being honest.
Seller_lM8R88NNHvuWz
On the order of relevance in Amazon world you have:
1. Customer
2. Amazon
3. Dog xxxx
20. 3P Sellers
Once you accept this you will be able to sleep well at night.
