Can't get the approval notification on my phone number, no respone for the Two-step verification account recovery
When we change to our Canada account, the reminder is " you must specify a bank account to these marketplaces for receiving payment".
So we assign a bank account number to it, and after that the reminder is "For your security, approve the notification sent to: Mobile number *********20" the number is my phone number indeed, but I am not getting any notification on my phone number despite resend it many times.
And I try to check my login settings, but this time, i can't login it again, because i can't get the two factor verification on my phone, that is the same number indeed, I have already sent a request to reset the two-factor login identification three times 5 days ago, and I received same email that my request will be reviewed within 48 hours. But more than 5 days has passed and I have not received a response, and two-factor identification is still enabled.
We also opened three cases for this problem to the amazon seller support, but I get the same response is "Your case has been forwarded to another Amazon team and they will contact you regarding your question." But I haven't got any reply from them until now.
Is there anyone who can help me to solve this problem? What should I do now?
Can't get the approval notification on my phone number, no respone for the Two-step verification account recovery
When we change to our Canada account, the reminder is " you must specify a bank account to these marketplaces for receiving payment".
So we assign a bank account number to it, and after that the reminder is "For your security, approve the notification sent to: Mobile number *********20" the number is my phone number indeed, but I am not getting any notification on my phone number despite resend it many times.
And I try to check my login settings, but this time, i can't login it again, because i can't get the two factor verification on my phone, that is the same number indeed, I have already sent a request to reset the two-factor login identification three times 5 days ago, and I received same email that my request will be reviewed within 48 hours. But more than 5 days has passed and I have not received a response, and two-factor identification is still enabled.
We also opened three cases for this problem to the amazon seller support, but I get the same response is "Your case has been forwarded to another Amazon team and they will contact you regarding your question." But I haven't got any reply from them until now.
Is there anyone who can help me to solve this problem? What should I do now?
2 replies
Levi_Dylan_Amazon
Hello @Seller_gAMGKBPob4Xoq,
Thank you for posting here on the forums.
"And I try to check my login settings, but this time, i can't login it again, because i can't get the two factor verification on my phone, that is the same number indeed, I have already sent a request to reset the two-factor login identification three times 5 days ago, and I received same email that my request will be reviewed within 48 hours. But more than 5 days has passed and I have not received a response, and two-factor identification is still enabled. "
I see that you are experiencing issues with logging in and receiving two factor verification on your phone.
"We also opened three cases for this problem to the amazon seller support"
As it has been a few days since this post, can you confirm if this has been resolved as of yet? If not, please share the case ID's that you mentioned above so that I may look into this for you.
I am looking forward to your response and assisting you from here. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
