Negative feedbacks caused by Canada Post's strike. As Amazon said anything yet?
On top of loosing tens of thousands of dollars in losses due to the strike, and despite setting my account to vacation mode well in advance of the strike, the problems just keep coming.
I’ve always maintained nearly perfect metrics, but now, I’m hit with 3 negative feedbacks complaining about delays. These were for orders shipped before the strike but got stuck in transit when the strike started.
I really feel I've taken every reasonable step to mitigate these issues, but it feels like I’m still paying a steep price.
I’m really hoping Amazon will support sellers like us who have tried to manage this proactively.
Here are my case IDs for reference:
16712777361
16670074251
16472829311
Any support or guidance would be greatly appreciated.
Negative feedbacks caused by Canada Post's strike. As Amazon said anything yet?
On top of loosing tens of thousands of dollars in losses due to the strike, and despite setting my account to vacation mode well in advance of the strike, the problems just keep coming.
I’ve always maintained nearly perfect metrics, but now, I’m hit with 3 negative feedbacks complaining about delays. These were for orders shipped before the strike but got stuck in transit when the strike started.
I really feel I've taken every reasonable step to mitigate these issues, but it feels like I’m still paying a steep price.
I’m really hoping Amazon will support sellers like us who have tried to manage this proactively.
Here are my case IDs for reference:
16712777361
16670074251
16472829311
Any support or guidance would be greatly appreciated.
24 replies
Seller_MYY5uBmeYyehr
And.... I just got my 4th
This buyer contacted me sating his order was late (bought 1 week prior to the strike but was in transit when it started), I responded within 15 minutes, on a Saturday, and he leaves a negative feedback saying I never respond litterally 20 minutes after contacting me. Again, on a Saturday even though I responded within 15 minutes. And offering a full refund without return.
Amazon, please step in. This makes NO SENSE.
Seller_LTv2zrpA8Qcn1
Sounds like an ongoing nightmare
Like others, I expected the strike to be "Rotational"; so I kept operating as usual. As soon as I realised it wasn't the case, I contacted EVERY customer whose items were caught in mid-transit...including the potential lettermail ones.
All of them were understanding; including 3 who were unaware of the strike. All of them were offered to return their items upon receipt (at my expense) for Full Refunds -- all are willing to wait.
For sure, I thought I got lucky, and if they were more text books orders I might have gotten different (unhappy) reactions.
Like the previous poster, I also don't think Amazon would remove/strike your negs, but wouldn't punish you beyond that either. I'm recalling the beginning of Pandemic when I felt I was the closest to being suspended (couldn't keep up with the quadrupled orders!). The "risk of deactivation" warning stayed on my main page "forever", but no real action by Amazon. Your best bet might be if the mods find a way of removing yours.
ps. Contact your other customers' whose items might still be in transit. Good luck.
Seller_KQFCaEzuosu3s
This is also a huge issue for us. Customers are sometimes so not understanding in these circumstances even though most sellers go beyond everything possible to keep them happy.
Will Amazon PLEASE ensure sellers are shown some level of compassion during this difficult time??
Seller_CWsyTgpaFcvse
Amazon's is now a Gangsta's paradise !
I'm getting my account hit by waves of customers using A-to-Z claims to get free stuff and get paid back for their purchase. Everybody knows that orders are stuck in the Canada Post's system, except Amazon and the opportunist customers abusing this seller platform. Be prepared to lose hundred or thousand of dollars and lose your reputation !
Nano_Amazon
Hello @Seller_MYY5uBmeYyehr
Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I noticed the order ended in 864 related to the case ID 16472829311 has no feedback from buyer or was already removed. Regarding the other negative feedback, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.
I will closely monitor the case and inform you of the outcome as soon as it is resolved.
Best,
Nano
