This product has been identified as containing lidocaine, which may be a prescription-only active ingredient.
I am writing to seek assistance and share a recent issue I have encountered with one of my product listings on Amazon. The product has been blocked due to the presence of lidocaine, an ingredient that is regulated and may require a prescription.
While I understand Amazon's commitment to ensuring the safety and well-being of its customers, I firmly believe that the automatic system may have erroneously classified this product as prescription-only due to the inclusion of lidocaine. I am reaching out to the community and the Amazon administrators to shed light on this matter and request assistance in resolving this issue.
The product is specifically formulated as a numbing cream to alleviate pain during tattooing procedures. Its active ingredients include 5% lidocaine, 5% prilocaine, and 1% epinephrine. It is important to note that these ingredients are not used in their pure form, but rather in a carefully balanced composition for external application. The cream is intended for external use only and is not meant for internal consumption.
It is worth mentioning that the product has been actively and successfully sold for several years, there have been no complaints from customers, it has received the Amazon's Choice mark, which indicates its popularity and positive attitude of customers.
Furthermore, I have identified several similar products on Amazon's platform that contain lidocaine and similar ingredients, including ASINs B0BBYR5T59, B019D7MQMK, B07T32V9YC, B0BTTN5Q25, B092LDH6CQ, B07L8LZS29, and B09DN7GR14. These listings demonstrate that such products are deemed safe for use without requiring a prescription. It is possible that the decision to block my listing was an oversight or an error.
Additionally, I would like to highlight that I have reached out to the Seller Support team multiple times regarding this issue, but their responses have been consistently generic, stating that the product cannot be reinstated. Furthermore, I escalated the matter by sending an email to the Amazon Escalation Team at jeff@amazon.com a week ago, but I have yet to receive a response.
Despite my persistent efforts to seek assistance and clarification, I have been met with repetitive and unhelpful replies, which do not address the specific concerns and unique circumstances of the listing. This lack of personalized support has left me feeling frustrated and uncertain about the resolution of this matter.
I kindly request the involvement of the Amazon administrators and their attention to the details I have provided. Your intervention is crucial in ensuring a fair and thorough assessment of the situation, and I sincerely hope that my outreach through this forum will bring about the necessary attention to resolve this issue promptly.
I also invite fellow sellers who have encountered similar issues or have insights into the matter to share their experiences and suggestions.
This product has been identified as containing lidocaine, which may be a prescription-only active ingredient.
I am writing to seek assistance and share a recent issue I have encountered with one of my product listings on Amazon. The product has been blocked due to the presence of lidocaine, an ingredient that is regulated and may require a prescription.
While I understand Amazon's commitment to ensuring the safety and well-being of its customers, I firmly believe that the automatic system may have erroneously classified this product as prescription-only due to the inclusion of lidocaine. I am reaching out to the community and the Amazon administrators to shed light on this matter and request assistance in resolving this issue.
The product is specifically formulated as a numbing cream to alleviate pain during tattooing procedures. Its active ingredients include 5% lidocaine, 5% prilocaine, and 1% epinephrine. It is important to note that these ingredients are not used in their pure form, but rather in a carefully balanced composition for external application. The cream is intended for external use only and is not meant for internal consumption.
It is worth mentioning that the product has been actively and successfully sold for several years, there have been no complaints from customers, it has received the Amazon's Choice mark, which indicates its popularity and positive attitude of customers.
Furthermore, I have identified several similar products on Amazon's platform that contain lidocaine and similar ingredients, including ASINs B0BBYR5T59, B019D7MQMK, B07T32V9YC, B0BTTN5Q25, B092LDH6CQ, B07L8LZS29, and B09DN7GR14. These listings demonstrate that such products are deemed safe for use without requiring a prescription. It is possible that the decision to block my listing was an oversight or an error.
Additionally, I would like to highlight that I have reached out to the Seller Support team multiple times regarding this issue, but their responses have been consistently generic, stating that the product cannot be reinstated. Furthermore, I escalated the matter by sending an email to the Amazon Escalation Team at jeff@amazon.com a week ago, but I have yet to receive a response.
Despite my persistent efforts to seek assistance and clarification, I have been met with repetitive and unhelpful replies, which do not address the specific concerns and unique circumstances of the listing. This lack of personalized support has left me feeling frustrated and uncertain about the resolution of this matter.
I kindly request the involvement of the Amazon administrators and their attention to the details I have provided. Your intervention is crucial in ensuring a fair and thorough assessment of the situation, and I sincerely hope that my outreach through this forum will bring about the necessary attention to resolve this issue promptly.
I also invite fellow sellers who have encountered similar issues or have insights into the matter to share their experiences and suggestions.
25 replies
Seller_RQ2Lgc8wtbWAb
@Steve_Amazon @Cooper_Amazon @Topher_Amazon @Sandy_Amazon @TaylorR_Amazon.
Glenn_Amazon
Greetings @Seller_RQ2Lgc8wtbWAb,
Thank you for your patience. I apologize for any delays. Thank you for reaching out with your concerns with your product restrictions. Amazon restricts and requires documentation on many products, even products sold for an extended period. Previously being able to be sold does not mean that a product can be reinstated. Additionally, the existence of similar products cannot be used as reasoning for reinstatement either. I apologize for the difficulties this creates.
The Seller Support team has limited information and context that they can provide regarding products identified as restricted which is why they weren't able to provide details.
In order to proceed with possible reinstatement you will need to ensure that your reinstatement includes the Drug Facts for your product showing the ingredients and concentration information.
If you would like me to review to determine if there any options for escalation please provide your most recent appeal Case ID and I will review. Thank you.
-Glenn
