Hello Amazon Sellers & Support Team,

I am writing out of growing frustration and in hopes of finally getting help from someone who understands the real issue.

I am a sole proprietor based in Alberta, Canada, trying to verify my seller account. However, Amazon’s system continues to require a Company Registration Extract, which does not exist for sole proprietors in Canada. This is a document issued only to corporations — not to individual business owners.

I’ve contacted Seller Support multiple times, explained my situation, and provided official ID and a bank statement. Support agents even confirmed that sole proprietors can verify using:

Fictitious Business Name Certificate (if applicable)

Doing Business document

Income tax filing

Utility bill / bank or credit card statement (dated within 180 days)

→ Reference – https://sellercentral.amazon.com/help/hub/reference/G6BPHKRRX6HGLSQ7

Despite this, I’m still stuck in the same loop. The verification form won’t let me proceed unless I upload a Company Registration Extract, which is legally impossible for my business type.

To make things worse:

I am still being charged for the Professional Plan each month.

I cannot access any selling features.

Support keeps sending copy-paste responses, ignoring the actual issue.

All I want is to follow Amazon’s rules and start selling. But right now, the system is blocking me for something I cannot legally provide.

I’m asking Amazon staff here directly:

Can someone please escalate this or help fix my account verification path so that I can proceed as a sole proprietor?

I’m happy to provide any valid Canadian document applicable to sole proprietors, but I should not be penalized for not having something that doesn’t exist.

Thank you in advance for any advice or escalation help.