Verification Blocked – Amazon Requires "Company Registration Extract" from Sole Proprietor in Canada (Which Doesn't Exist)
Hello Amazon Sellers & Support Team,
I am writing out of growing frustration and in hopes of finally getting help from someone who understands the real issue.
I am a sole proprietor based in Alberta, Canada, trying to verify my seller account. However, Amazon’s system continues to require a Company Registration Extract, which does not exist for sole proprietors in Canada. This is a document issued only to corporations — not to individual business owners.
I’ve contacted Seller Support multiple times, explained my situation, and provided official ID and a bank statement. Support agents even confirmed that sole proprietors can verify using:
Fictitious Business Name Certificate (if applicable)
Doing Business document
Income tax filing
Utility bill / bank or credit card statement (dated within 180 days)
→ Reference – https://sellercentral.amazon.com/help/hub/reference/G6BPHKRRX6HGLSQ7
Despite this, I’m still stuck in the same loop. The verification form won’t let me proceed unless I upload a Company Registration Extract, which is legally impossible for my business type.
To make things worse:
I am still being charged for the Professional Plan each month.
I cannot access any selling features.
Support keeps sending copy-paste responses, ignoring the actual issue.
All I want is to follow Amazon’s rules and start selling. But right now, the system is blocking me for something I cannot legally provide.
I’m asking Amazon staff here directly:
Can someone please escalate this or help fix my account verification path so that I can proceed as a sole proprietor?
I’m happy to provide any valid Canadian document applicable to sole proprietors, but I should not be penalized for not having something that doesn’t exist.
Thank you in advance for any advice or escalation help.
Verification Blocked – Amazon Requires "Company Registration Extract" from Sole Proprietor in Canada (Which Doesn't Exist)
Hello Amazon Sellers & Support Team,
I am writing out of growing frustration and in hopes of finally getting help from someone who understands the real issue.
I am a sole proprietor based in Alberta, Canada, trying to verify my seller account. However, Amazon’s system continues to require a Company Registration Extract, which does not exist for sole proprietors in Canada. This is a document issued only to corporations — not to individual business owners.
I’ve contacted Seller Support multiple times, explained my situation, and provided official ID and a bank statement. Support agents even confirmed that sole proprietors can verify using:
Fictitious Business Name Certificate (if applicable)
Doing Business document
Income tax filing
Utility bill / bank or credit card statement (dated within 180 days)
→ Reference – https://sellercentral.amazon.com/help/hub/reference/G6BPHKRRX6HGLSQ7
Despite this, I’m still stuck in the same loop. The verification form won’t let me proceed unless I upload a Company Registration Extract, which is legally impossible for my business type.
To make things worse:
I am still being charged for the Professional Plan each month.
I cannot access any selling features.
Support keeps sending copy-paste responses, ignoring the actual issue.
All I want is to follow Amazon’s rules and start selling. But right now, the system is blocking me for something I cannot legally provide.
I’m asking Amazon staff here directly:
Can someone please escalate this or help fix my account verification path so that I can proceed as a sole proprietor?
I’m happy to provide any valid Canadian document applicable to sole proprietors, but I should not be penalized for not having something that doesn’t exist.
Thank you in advance for any advice or escalation help.
6 replies
Christine_Amazon
Hello @Seller_l9yKrB1Hrw1Jr
Christine here from Amazon Forums.
We recently share a content that can help you with the registration extract, this post includes a lot of information that will be very helpful for your case.
Please check the link below:
If you still have questions, you can drop them in the post above for, and we can follow up with you.
Christine.
Seller_5qWgRm5RbSfIG
hi, was your issue resolved? I have the same issue
Seller_ppXtXPIfyVOU8
Hi @Seller_l9yKrB1Hrw1Jr
I am wondering if you were able to resolve the "identity Verification" problem?
I am facing a similar situation: my account was suspended this morning, despite the fact that I have dutifully provided ALL of the information that Amazon has requested from me for the Canada identity verification.
I received an e-mail this morning stating the following:
"You have not provided additional information required to complete verification of your Amazon.ca selling account since your initial notice. As we previously notified you, Canadian laws require Amazon to collect and verify information about you and your business to allow you to use our service. For more details, please refer the About Amazon.ca seller identification requirements page and Information required to sell on Amazon page. To provide the required information, visit the “Identity information” link on the “Account information” page and follow the prompts."
Throughout the re-verification process, I have provided ALL of the information that Amazon has requested for verification.
Now my account is deactivated, and there are no links to provide any additional information to reactivate my account.
Were you able to find any Help from the Forums or from an Amazon representative to help you to resolve the Identity Verification problem?
