Hello @Seller_lQdmz7Ta71zZt,

Thank you for the two case ID's. With the assistance of an internal team I was able to review your account. I understand this can be a bit confusing and frustrating. I will try and guide you to understand the requirements needed to reinstate your account.

I was able to review the Performance notification and also the Account Heath Page. On October 12th you received Performance Notifications guiding you to correct the violations on the Account Health Page. When reviewing that area of your account, there are 5 Received Intellectual Property Complaints - all from October 12th. As these are all High-Repeat in impact, your score dropped below 100. If the violations are resolved, your score will improve, which in turn, if over 100 points, could reactivate your account.

To address a Counterfeit without a Test Buy violation, there are two ways to correct this:

1. Retraction:

• If the you believe the rights owner has made an error in sending the notice, you should reach out to the rights owner and ask them to submit a retraction for the notice. Appeals teams may only accept retractions that the rights owner submits to Amazon directly. We do not accept forwarded or attached retractions.

1. Dispute:

• If you have never sold or listed the product, you should submit an explanation through the ‘Submit appeal’ button.
• If you have sold the product with authorization, you should submit an explanation through the ‘Submit appeal’ button and include the following information:
• Letter of authorization or a licensing agreement from the manufacturer or rights owner demonstrating that the Sellers products are lawful; or
• Invoice.

Usually the easiest way to appeal this violation is with an invoice. I am going to ask a couple of questions:

1. Did you list the 5 ASIN's?
2. If so, do you have verifiable invoices?

When you submit an appeal via the Account Health page, it usually guides you what is required for a successful submission. If you do not provide exactly that, it will not be accepted.

This may be helpful for addition information:

Intellectual Property Policy for Sellers

Respond to an intellectual property (IP) policy violation

Invoice requirements for appealing a policy violation

Account Health Rating program policy - this includes NEW information on Repeat policy violations. Please review this.

I am hoping this information will be helpful so you may correctly address and resolve these violations.

I look forward to your response. Thank you for reaching out on the forums.

April