How do I activate my account?
You have been found to be related to an account beginning with CLOUD MAN.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
How do I activate my account?
You have been found to be related to an account beginning with CLOUD MAN.
We received your submission but do not have enough information to reactivate your account at this time.
To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.
2 replies
Jurgen_Amazon
Hello @Seller_SLKZ4kr2zx4D1
Thank you for contacting Amazon Forums.
I understand your concern and how important is for you to activate your account. Therefore, I took a look at the cases you have with Selling Partner Support and they indicated that in your Seller Central Account, in the Home Page you will find a message saying "Reactivate Your Account", if you click on it it will take you to your Account Health section, where you can find on top a banner indicating the status of the investigation.
if the status indicates that evaluation is in progress you need to wait for the respective team to complete the investigation and let you know the outcome, thus based on it you will know the next steps.
Thank you for your comprehension in this matter, since this is sensitive information, no further details can be shared in the Forums platform, nevertheless, I do encourage you to continue working along with Selling Partner Support to get this sorted.
Sincerely, Jurgen_Amazon
