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    📦 Canadian Sellers: The Shipping Team Wants YOUR Input
    by Seller_xkwDczt8sPSmx
    Amazon replied

    Hello, Sellers!

    The Amazon team responsible for building shipping tools is here, and they want to hear directly from you. Your answers to this short survey won't just sit in a thread, they'll go straight to the team exploring how to make shipping easier and more affordable for Canadian sellers.

    This is your opportunity to tell the people building these tools exactly what's working, what isn't, and what you need most.

    How You Ship Today

    1. Where do your orders ship to? (Respond below with all that apply)

    • Within Canada (domestic)
    • To the US
    • International (outside US)

    2. Which carriers or shipping services do you use to ship your orders? (e.g. Canada Post, UPS, FedEx, Purolator, DHL, Canpar, etc.)

    3. How do you get your shipping labels and handle fulfilment today? (Respond below with all that apply)

    • I have negotiated business rates directly with my carrier (e.g. Canada Post Solutions for Small Business account, UPS business account)
    • I buy labels directly from the carrier at standard/retail rates (e.g. Canada Post website, UPS.com)
    • I use a third-party shipping aggregator for rate comparison and labels (e.g. ShipStation, Shippo, Easyship, Stallion Express)
    • I use a 3PL that handles storage and shipping on my behalf (e.g. ShipBob, Deliverr)
    • I go to the post office / retail counter
    • Other

    What Could Help Your Business

    4. If Amazon offered discounted shipping labels directly through Seller Central (similar to Buy Shipping available in the US), how interested would you be?

    • Very interested - this would save me time and money
    • Somewhat interested - depends on the rates and carriers available
    • Not interested - my current setup works well for me

    5. Is there anything about shipping in Canada that frustrates you or that you wish Amazon could help with?

    💬Why Your Response Matters

    The shipping team is actively reviewing this thread. Every response helps them understand what Canadian sellers need most — whether that's better rates, more carrier options, or simpler label printing.

    Have questions about shipping tools already available in Seller Central? Drop those below too, your Community Managers are here to help!

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    "Other Sellers on Amazon" Section gone?
    by Seller_ld3sVBi7pIpk3

    Has anyone else noticed this today?

    The buy box is only listing one seller, gone is the section that would expand to allow you to see other sellers with offers on the listing.

    1 vote
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    Amazon took my money from my payments
    by Seller_PSEZCDp4dIhLa

    Hello everyone,

    My Amazon seller account was deactivated due to supplier verification concerns. Since then, I have done everything Amazon requested. I submitted genuine supplier invoices, proof of payment, order confirmations, delivery confirmations, bank transaction records, and a document with my supplier's contact information so Amazon could verify the invoices directly if needed.

    Despite providing all of this documentation, my appeals have continued to be denied. Now Amazon has removed CA$13,332.44 from my seller account because of the deactivation. I find this very difficult to understand. I have always tried to cooperate with Amazon and have submitted only authentic documents. If there was something specific missing, I would have been happy to provide it. Instead, I received repeated responses saying my documentation was insufficient without a clear explanation of what could resolve the issue.

    Has anyone had their funds restored after a similar situation?

    Thank you for taking the time to read my post.

    @Seller_8hQgfj6OVZYse

    @Seller_WIFV02H2XUFgS

    @Seller_PIHyltK09pbl3

    @Seller_zukQNO61PzGck

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    can I deduct shipment cost from the refund?
    by Seller_PnY4aJwDFvqBX

    Hello fellow sellers and Amazon support,

    I am a relatively new seller doing FBM. I offer free shipment with the expectation of increase on sales. And of course time to time I get return requests.

    I am wondering if I can deduct original shipment cost from the refund when the item is returned? I cannot find a clear answer for this on help pages. Any clarification or advice is highly appreciated.

    Thanks,

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    Human Ingestible invoice rejected repeatedly despite meeting all stated requirements - Case ID 21049216991
    by Seller_AC3rKam2atWJj
    Amazon replied

    Hello,

    Can someone from the Amazon team please manually review case 21049216991?

    My Human Ingestible application has been denied multiple times, stating:

    - The provided document is a retail receipt (it is not — it is a commercial invoice issued by the manufacturer through their official wholesale/B2B program)

    Each denial is the same templated response, with no indication that my written clarification was reviewed. The invoice is unaltered, shows the manufacturer as the issuing party with an invoice number and wholesale quantities, and matches my Seller Central business name and address exactly. The manufacturer has confirmed it is genuine and can verify it directly.

    Any insight would be appreciated. Thank you.

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    Seller Support Case #20364124491 Unresolved Since May 22 – No Response from Internal Team
    by Seller_Xz4SvsrCNnpAi
    Amazon replied

    **Seller Support Case #20364124491 – No Response Since May 22**

    Hello,

    I am hoping an Amazon moderator can help me.

    I opened Seller Support Case #20364124491 on May 22, 2026regarding incorrect UNSPSC codes being assigned to my Amazon Handmade jewelry listings. The issue affects over 106 ASINs, and newly created listings continue to receive the wrong codes.

    Seller Support requested additional information, which I provided. They confirmed that my case had been forwarded to their internal team for investigation. Since then, I have followed up numerous times through my existing case, contacted Seller Support through live chat, and even reached out to other Amazon support departments.

    Unfortunately, every time I contact Amazon, I receive the same automated response stating that someone will contact me. However, despite waiting for almost two months, no one has ever contacted me or provided a meaningful update. I feel like my case has simply been forgotten.

    I am asking if an Amazon moderator could please review Case #20364124491, help escalate it to the appropriate team, or let me know how I can speak with someone who can provide an actual update. I have done everything Seller Support has asked of me, and I am simply trying to get this issue resolved.

    Thank you very much for your time and any assistance you can provide.

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    FBM Feedback - Negative - Hazmat - Amazon wont allow returns.
    by Seller_T2N9qK9aX55sg
    Amazon replied

    @Seller_b2AIUT8dwcS0Z @Seller_8hQgfj6OVZYse @Seller_zukQNO61PzGck @Seller_WIFV02H2XUFgS @Seller_PIHyltK09pbl3 @Seller_4GjtS9k0cnHHv @Seller_7I1InA30aApWy

    @Seller_7LrAV0m5llaI7

    So we sell quite a bit of this product, it is Hazmat product, so there are no returns allowed, we do both hazmat and FBM (due to limited space for hazmat)

    we just had negative feedback left, that "Comments : "This item is faulty advertising and it’s not the authentic product. The lash glue doesn’t even work."

    Now we cannot contact customer, everything is greyed out. We asked Amazon to remove feedback based on product feedback, and we have included our invoices from our manufacture, where we purchase product from. However, amazon support feedback team, doesn't acknowledge, that since we purchase directly from manfucature, it is not enough proof that customer is being malicious just for the fact they couldn't return it.

    Now since you know amazon is famous, for not how many orders you ship and deliver, but based on how much feedback you receive, it dropped our feedback, that sellers are beating us on buy box but $10 dollars.

    Feedback is broken, and at least it should be counting on how many successful delivery there have been with out issues. Or perhaps automatically start marking, if there are no returns, positive feedback.

    What are the chances that the Amazon Forum Mods, will step in and assist with it.

    Order ID: 701-4606551-8861031

    0 votes
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    Listing not showing up anywhere_3rd Follow up
    by Seller_daMORICo25Ii7
    Amazon replied

    Hi

    My product B0GWCNZ49T is not showing anywhere in the listing searches, even if I search using brand name or ASIN, can you please let me know if there is a problem with listing?

    30 of my product boxes have been claimed by Vine voices, since listing is not there, I am concerned they may not be able to leave any reviews?

    My PPC campaign which has been in "Delivering" status for last 3 days shows no results as there have been absolutely no clicks!

    Note: There is no Suppression on my listing as i have checked by navigating to Manage Inventory tab

    Thanks

    PuraEdge

    0 votes
    1 vote
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