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Pinned by community manager📦 Canadian Sellers: The Shipping Team Wants YOUR Input
Hello, Sellers!
The Amazon team responsible for building shipping tools is here, and they want to hear directly from you. Your answers to this short survey won't just sit in a thread, they'll go straight to the team exploring how to make shipping easier and more affordable for Canadian sellers.
This is your opportunity to tell the people building these tools exactly what's working, what isn't, and what you need most.
How You Ship Today
1. Where do your orders ship to? (Respond below with all that apply)
- Within Canada (domestic)
- To the US
- International (outside US)
2. Which carriers or shipping services do you use to ship your orders? (e.g. Canada Post, UPS, FedEx, Purolator, DHL, Canpar, etc.)
3. How do you get your shipping labels and handle fulfilment today? (Respond below with all that apply)
- I have negotiated business rates directly with my carrier (e.g. Canada Post Solutions for Small Business account, UPS business account)
- I buy labels directly from the carrier at standard/retail rates (e.g. Canada Post website, UPS.com)
- I use a third-party shipping aggregator for rate comparison and labels (e.g. ShipStation, Shippo, Easyship, Stallion Express)
- I use a 3PL that handles storage and shipping on my behalf (e.g. ShipBob, Deliverr)
- I go to the post office / retail counter
- Other
What Could Help Your Business
4. If Amazon offered discounted shipping labels directly through Seller Central (similar to Buy Shipping available in the US), how interested would you be?
- Very interested - this would save me time and money
- Somewhat interested - depends on the rates and carriers available
- Not interested - my current setup works well for me
5. Is there anything about shipping in Canada that frustrates you or that you wish Amazon could help with?
💬Why Your Response Matters
The shipping team is actively reviewing this thread. Every response helps them understand what Canadian sellers need most — whether that's better rates, more carrier options, or simpler label printing.
Have questions about shipping tools already available in Seller Central? Drop those below too, your Community Managers are here to help!
Updates to Featured Offer eligibility requirements
Starting in July 2026, we'll begin removing seller eligibility requirements for the Featured Offer. This change will roll out gradually across all Amazon stores globally, completing by the end of 2026. No action is required from you, and your existing offers will automatically be included with this update.
Currently, we determine which sellers are eligible based on seller performance criteria. Then, we rank all offers listed by eligible sellers for a particular product and select the Featured Offer from that pool. As we've continued to improve our processes and hear feedback from sellers, we determined that the first seller eligibility step is no longer delivering additional value to customers, so we're removing it.
We're not changing how the Featured Offer is selected. We'll continue to evaluate offers and select the Featured Offer based on criteria most important to customers, such as competitive pricing, delivery speed, and performance.
Being considered for the Featured Offer doesn't guarantee your offer will be featured.
For more information about how Featured Offers are selected, go to Becoming the Featured Offer.
Featured Offer Ieligibilty
Hello everyone,
I'm looking for some advice regarding Amazon's Featured Offer eligibility.
My product is currently priced at CA$19.99, but Amazon has marked my Featured Offer as Ineligible, stating that the competitive price is CA$11.71.
The confusing part is that other sellers are offering the exact same product on Amazon for CA$34.99, and they still have the Featured Offer. I have also provided Amazon with links and screenshots from eBay, Walmart, Canadian Tire, and Best Buy Canada showing that the market price is much higher than CA$11.71.
Despite submitting this evidence through multiple cases, Amazon keeps rejecting my requests without explaining where the CA$11.71 competitive price is coming from.
Has anyone experienced a similar issue? Were you able to get Amazon to correct the competitive price or restore your Featured Offer eligibility? Any advice or suggestions would be greatly appreciated.
I can provide anything needed
Thank you!
Unable to Verify Supplier
I had a customer flag an item as being counterfeit. One customer and the product listing is removed. I submitted the invoice on Friday night and by Saturday morning I have that message. Well obviously no one tried to verify the supplier as they are closed for the weekend. Not really sure where to go from here as it always seems like calling Amazon is a waste of time. If anyone has any great ideas I would love to hear them.
XYY4 receiving delays
anyone experiencing delays with the relatively new XYY4? It's a 3P FC and they haven't checked in a single parcel since June 26 and we have many shipments stranded there currently. Anyone else?
6 FBA refunds to the same buyer totalling CAD $749.70 — no response after seven months
Hello,
I am seeking an escalation regarding a repeated pattern of refunds issued to the same buyer account.
Over approximately two years, the same buyer received refunds on six separate orders, totalling CAD $749.70. The individual order values ranged from CAD $119.95 to CAD $129.95.
Amazon refunded all six orders, and I have received no reimbursement or compensation for any of them.
Approximately seven months ago, I contacted Seller Support about this pattern and was instructed to submit the Buyer Abuse / Refund Abuse form. I completed the requested form, but I have received no acknowledgement, no update, no decision, and no request for supporting documentation since then.
I understand that Amazon cannot disclose buyer information or any enforcement action taken against a buyer account. I am not asking for that information.
However, I am asking for a proper review of the financial impact on my seller account. These were not isolated, low-value refunds. They were six refunds to the same buyer account, totalling CAD $749.70, with no reimbursement to the seller.
I cancelled the buyer’s most recent seller-fulfilled order because it was the only transaction I had the ability to stop. However, I have no way to prevent this buyer from placing further FBA orders from my listings and potentially receiving additional refunds.
Could an Amazon moderator please clarify:
1. How can I obtain a status update or escalation for a Buyer Abuse / Refund Abuse report that has had no response for seven months?
2. Can these six refunds be reviewed together as a documented pattern rather than as unrelated individual transactions?
3. Is there an exception or manual reimbursement review available when a repeated buyer refund pattern is identified after the standard reimbursement claim window?
4. Based on the documented history of six refunds to the same buyer account, I consider this a clear pattern of refund abuse. What action can Amazon take to prevent further FBA orders from this buyer on my listings, and what reimbursement process is available for the CAD $749.70 already lost?
I would also appreciate hearing from other sellers who have experienced repeated refunds from the same buyer account.
Were you able to obtain a reimbursement, have the pattern reviewed, or receive a meaningful response after reporting it? If so, which team, process, or escalation path worked for you?
I can provide the complete order timeline, order IDs, refund records, original Seller Support case number, and any additional documentation privately to the appropriate team.
For a small seller like me, an unreimbursed loss of CAD $749.70 is significant.
Thank you for your help.
🔋 Engage with Amazon: Lithium Battery Appliance Compliance
Hello Sellers,
Welcome to this Engage with Amazon event! Our partner team is here to answer your questions about the new compliance requirements for lithium battery-powered home appliances in the Canada store. Post your questions below and we'll respond throughout the event. 💬
If you sell rechargeable lithium battery-powered home appliances — like cordless vacuums, portable blenders, hair styling tools, or desk fans — there's an important new compliance requirement you'll want to know about.
What's Changing?
Products powered by Li-Ion, LiPo, or LiFePO4 rechargeable batteries in the home appliance category now require third-party testing, inspection, and certification (TIC) to verify compliance with applicable CSA safety standards.
Who Does This Affect?
Sellers and vendors listing products such as, but not limited to:
- Floor care: Vacuum cleaners, floor washers, scrubbers, steamers
- Kitchen: Blenders, mixers, juicers, food processors, electric knives, milk frothers
- Air quality: Air purifiers, humidifiers, dehumidifiers
- Fans: Desk, garage, camping, and patio fans
- Hair care: Curling irons, straighteners, hairdryers
What Do I Need to Do?
- Ensure your product detail page includes the model/part number and manufacturer/brand name
- Work with a TIC service provider to validate your product's compliance documentation. Please note Amazon no longer accepts documents directly from selling partners. TICs share results directly with Amazon. Results are also updated within your Account Health Dashboard.
- Have test reports ready from an ISO 17025-accredited lab, issued within the last 12 months, showing compliance with the applicable CSA standard for your product type (e.g., CSA C22.2 No. 243 for vacuums, CSA C22.2 No. 1335.1 & 1335.2.14 for kitchen appliances, CSA C22.2 No. 113 for air purifiers and fans)
- For lithium-ion batteries specifically, you'll also need UN 38.3 test reports and a Battery Test Summary (BTS)
What Happens If I Don't Comply?
Products that don't meet these requirements may have their listings deactivated until compliant documentation is submitted through a TIC service provider. You'll be notified of any required testing through Product Compliance in Seller Central.
Helpful Resources
- 📄 Lithium Battery-Powered Home Appliances Help Page
- 🔍 Find TIC service providers through the Service Provider Network in Seller Central
- 📋 Review the Compliance Solutions Providers for additional support
_____________________________________________________
💬 Our partner team is available to answer your questions! Whether you need help understanding which CSA standard applies to your product, how to work with a TIC service provider, or what documentation you need — drop your questions below and our team will respond. We're here to help you stay compliant and keep your listings active!
Pricing Issue - Losing Money
Is anyone also seeing people buying their products for lower prices? We have 0 promotions/deals/discounts going on, and some buyers are able to buy our products for $8.79 instead of of $9.99!
This has been happening since July 1st - this is an Amazon internal issue though customer support has also really not helped us with this issue and we are losing $100s of dollars!
Feedback Removal Request for OrderID: 701-6252720-2118614
ID:
20963773621
OrderID: 701-6252720-2118614
We accidentally shipped a wrong item and buyer asked for this intentional deed from us and gave a bad review . we promptely replied and issued him a prepaid return label and full refund. But he shipped it back from his own pocket we agreed to refund him shipping cost too, we asked him that we can reship a right item back?. buyer agreed, we reshipped the right item, Buyer was very satisfied later he tried his best to remove the feedback as per the duscussions. He wanted our help and we explained him by checking on our side in our account how to remova a feedback. He tried and could not able to remove
We filed a case for the removal but got the standard reply and later refused by amazon,
In this case we tried and succeed and converting a bad experience in to good experience and buyer was agreed and satsfied with our prompt service.
We may have starting mistake and failure but that can be converted in to a success but here Amazon says that if buyer is unsatisfied you can not satisfy him later and change his wholesome experience with us
What we found that the whosome customer experience has changed from negative to positive and he not even tried but ask for a help from us, it shows that wholesome experience is changed and he will be a loyal customer on Amazon for future his great positive experience on amazon with post order issues like this.
Please check our messages too
📨 How to Contact Amazon Seller Support Canada
Contacting Support via Seller Central
1. Log in to Seller Central Canada: sellercentral.amazon.ca
2. Click Help in the top-right corner.
3. Select Get Support from the menu.
4. Choose the issue category that best matches your concern.
5. Follow the prompts to:
- Start a chat session
- Request a callback (availability depends on your account type)
- Submit a case by email
Best Practices for Support Cases
- When opening a case, it helps to be as clear and specific as possible. Include any relevant order IDs, ASINs, or reference numbers, and attach supporting documentation when available.
- Have your account information ready before contacting support.
- It’s also a good practice to note your preferred contact method and save your case ID so you can track updates more easily.
- Many sellers also recommend saving transcripts from chats and email exchanges for future reference.
Need Help Right Now?
- Go to Amazon Seller Central Help
- Click Get Support or Contact Us
- Select your issue category
- Choose your preferred contact method from the available options
- Submit your case by following the prompts
👂 Now I’d like to hear from you: have you found any tips or strategies that make contacting Seller Support in Canada more efficient? Do you prefer chat, email, or callback when it’s available? Sharing your experience could save another seller a lot of time and frustration.
This year, Prime Big Deal Days returns at the same time as last year to kick off the holiday season, followed by Black Friday Week and Cyber Monday. To help you plan for your busiest season, key details on deals, fees and inventory are provided below, along with additional resources and best practices available in the Q4 peak readiness playbook.
Deal submissions
The deal submission window is open from:
- July 8 to September 29 for Prime Big Deal Days
- July 8 to November 13 for Black Friday Week and Cyber Monday
We’re also bringing back the early submission discount. Submit your Prime Big Deal Days deals by August 5 and Black Friday Week and Cyber Monday deals by September 5 to save 40% (CAD 4) on the upfront promotion fee.
Promotions fees and eligibility
Prime Big Deal Days promotional prices are excluded from the 30-day and 60-day lookback window and won’t affect the maximum deal price required for Black Friday Week and Cyber Monday deals.
There are no new eligibility requirements, and fees for Best Deals, Lightning Deals and Prime Exclusive Price Discounts will be the same as Prime Day:
- Upfront fee: CAD 10 per promotion, plus
- Variable fee: 1.0% of promotional sales (capped at CAD 350)
For more information, go to Deals for events and Price Discounts and events.
Holiday peak fulfilment fees
Holiday peak fulfilment fees will apply again from October 15, 2026, to January 14, 2027, for Fulfilment by Amazon (FBA), Remote Fulfilment with FBA and Multi-Channel Fulfilment (MCF) – the same dates as last year.
Holiday peak fulfilment fees will have the same per unit increase over non-peak rates as last year, averaging CAD 0.39 per unit.
Peak rates for FBA and Remote Fulfilment with FBA are now available in the Revenue Calculator, Profit Analytics dashboard and Fee and Economics Preview report, so you can compare costs across fulfilment types.
For more information, including detailed rates by size and weight, go to FBA fee rates, Remote Fulfilment by FBA fee rates for Mexico and Canada, and MCF rates.
Inbound inventory deadlines
To ensure Prime-badge eligibility for your products during this year’s events, make sure your inventory arrives at our facilities by the following dates:
Prime Big Deal Days
- September 18: Inventory must arrive at our fulfilment centres by this date to guarantee your products are Prime badge-ready for Prime Big Deal Days event.
Black Friday Week and Cyber Monday
- November 5: Inventory must arrive at our fulfilment centres by this date to guarantee your products are Prime badge-ready for the Black Friday Week and Cyber Monday event.
Capacity planning
To maximize your sales during the holiday season, send inventory early. Our fulfilment centre teams focus on receiving holiday shipments in September and October, then shift to processing customer orders in November and December. So, you may see lower capacity limits during this time. The sooner your products are in the network, the easier it is for them to reach customers during peak demand.
If you’re expecting higher holiday volume, you can use Capacity Manager to bid for extra space in our fulfilment centres.
For more information, go to the Capacity Manager help page.
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