Returnless refund
Hello all. I am selling in pet category.. for returnless refund I dont see an option for that category at all. I am not certain how it works, maybe someone has the same issue and can offer help?
Returnless refund
Hello all. I am selling in pet category.. for returnless refund I dont see an option for that category at all. I am not certain how it works, maybe someone has the same issue and can offer help?
3 replies
Dominic_Amazon
Hi @Seller_ANOtP0n4KGb0h,
Dominic from Amazon here, happy to help! A returnless resolution takes place when you issue a refund or replacement and let the buyer keep the product. You can either automatically issue a returnless refund/replacement via rules you define, or you can work with the buyer via messaging for a specific return. There are two ways to configure returnless resolutions:
- Offer returnless resolutions for returns that meet certain criteria
- Offer returnless resolutions for specific SKUs
The help page I linked above should provide you walkthrough steps!
Please let me know if you have any questions!
Best,
Dominic
