Approval Requests Being Rejected Despite Matching Requirements – Multiple Brands Affected
Hello,
We would like to share an issue we have been experiencing, which has now affected multiple brands and is creating serious operational challenges for our business.
So far, this situation has occurred with:
* Larineco (5 ASINs restricted)
* BasedBodyWorks (2 ASINs restricted)
* Grande Johnson (1 ASIN affected)
In all cases:
* Products were sourced from Amazon.com, brand owners, or authorized distributors
* We had prior sales activity without any issues
* No customer complaints were received
However, the process we are facing is as follows:
1. Listings become restricted
2. We are asked to submit invoices via the “Request Approval” page
3. We upload invoices that match the stated requirements
4. Applications are rejected shortly after submission
5. Cases opened receive general responses without specific details
This has created some confusion on our side.
According to the approval page, invoices from Amazon.com (with sufficient quantity), manufacturers, or authorized distributors should be acceptable. However, in our experience, even when submitting such documents, approval is not granted.
As a result:
* Inventory remains stranded in FBA
* We are required to remove or dispose of products
* This leads to unexpected financial impact
We fully respect Amazon’s policies and understand that restrictions may apply. Our goal is simply to better understand the expectations so we can ensure full compliance moving forward.
Could an Amazon moderator please help clarify:
* Whether invoices from Amazon.com or brand-authorized sources are still considered valid
* If there are additional criteria that are not clearly stated on the approval page
* What specifically may be missing or insufficient in our submissions
We would greatly appreciate any guidance so we can align with the correct requirements and avoid similar situations in the future.
@Dougal_Amazon @Glenn_Amazon @Christine_Amazon
@JiAlex_Amazon @Sandy_Amazon
@CR_Amazon
@Josh_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Manny_Amazon
@Lola_Amazon
Thank you for your support.
Approval Requests Being Rejected Despite Matching Requirements – Multiple Brands Affected
Hello,
We would like to share an issue we have been experiencing, which has now affected multiple brands and is creating serious operational challenges for our business.
So far, this situation has occurred with:
* Larineco (5 ASINs restricted)
* BasedBodyWorks (2 ASINs restricted)
* Grande Johnson (1 ASIN affected)
In all cases:
* Products were sourced from Amazon.com, brand owners, or authorized distributors
* We had prior sales activity without any issues
* No customer complaints were received
However, the process we are facing is as follows:
1. Listings become restricted
2. We are asked to submit invoices via the “Request Approval” page
3. We upload invoices that match the stated requirements
4. Applications are rejected shortly after submission
5. Cases opened receive general responses without specific details
This has created some confusion on our side.
According to the approval page, invoices from Amazon.com (with sufficient quantity), manufacturers, or authorized distributors should be acceptable. However, in our experience, even when submitting such documents, approval is not granted.
As a result:
* Inventory remains stranded in FBA
* We are required to remove or dispose of products
* This leads to unexpected financial impact
We fully respect Amazon’s policies and understand that restrictions may apply. Our goal is simply to better understand the expectations so we can ensure full compliance moving forward.
Could an Amazon moderator please help clarify:
* Whether invoices from Amazon.com or brand-authorized sources are still considered valid
* If there are additional criteria that are not clearly stated on the approval page
* What specifically may be missing or insufficient in our submissions
We would greatly appreciate any guidance so we can align with the correct requirements and avoid similar situations in the future.
@Dougal_Amazon @Glenn_Amazon @Christine_Amazon
@JiAlex_Amazon @Sandy_Amazon
@CR_Amazon
@Josh_Amazon
@Ricardo_Amazon
@Daryl_Amazon
@Manny_Amazon
@Lola_Amazon
Thank you for your support.
10 replies
Seller_9CJRyOcflQE2Y
I'm having the same problem. I submit valid invoices and authorizations, but approvals keep getting rejected.
Seller_Cy9QzRf3FyOXW
That’s true; we’ve been experiencing similar problems recently too
Seller_YuPxzwD3Yle3f
This is an important issue that many sellers seem to be facing. More transparency regarding why authorized invoices are being rejected would be very helpful for everyone to ensure full compliance. We look forward to any guidance from the @Moderators. Thanks for sharing.
Seller_cKVSMZGwWzv42
I would like to join the discussion as I am experiencing similar issues. Multiple ASINs have been restricted in my listings, despite sourcing from Amazon.com, authorized distributors, and having prior sales activity without complaints. The approval process has been unclear and led to financial challenges.
Seller_D5tqTeQRIwyCJ
I am also experiencing same problem and hoping there will be a solution as soon as possible.
Seller_octZKgFvst6Bw
I have issues too with multiple items
Seller_rTAxflJvPFLKc
probably invoice problem but they never tell you what was the problem with your invoices .I submitted same invoices for the same problem, the first itme they accepted then next time they rejected, and that were the only invoices I had. had to pull the whole supply chain emails, bank statement related to affected ASINs to prove the invoices, then second try got approved
Amyy_Amazon
Hi @Seller_jqOENAlPaLLiu,
Thanks for reaching out.
I understand your concern. Could you please share the case ID here so that I can review the details and guide you accordingly?
Regards,
-Amyy
