Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)
We are trying to submit lab reports for the SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) regulations in Canada.
We've generated the lab tests through an ISO-accredited lab. The reports are signed, and the documents clearly state that they comply with the regulations. The report has the ASIN listed, product code, etc.
Every time we submit it, we get an auto reply: "The report is missing or invalid." Along with the auto-generated reply email:
"Amazon's listing policies require Consumer Chemicals and containers to be certified. In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:
- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We would love to comply with any and all regulations, but it makes it challenging if not impossible to do so, when there is no feedback as to what you are doing wrong, or how to remedy this.
Has anyone resolved this? What are we missing, or what has worked for others to get this resolved?
@Christine_Amazon @Emet_Amazon
Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)
We are trying to submit lab reports for the SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) regulations in Canada.
We've generated the lab tests through an ISO-accredited lab. The reports are signed, and the documents clearly state that they comply with the regulations. The report has the ASIN listed, product code, etc.
Every time we submit it, we get an auto reply: "The report is missing or invalid." Along with the auto-generated reply email:
"Amazon's listing policies require Consumer Chemicals and containers to be certified. In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:
- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We would love to comply with any and all regulations, but it makes it challenging if not impossible to do so, when there is no feedback as to what you are doing wrong, or how to remedy this.
Has anyone resolved this? What are we missing, or what has worked for others to get this resolved?
@Christine_Amazon @Emet_Amazon
27 replies
Seller_7LrAV0m5llaI7
@Christine_Amazon
This is what i'm talking about.
This seller paid for the testing and Amazon still doesn't accept it. Your AI is broken.
Please get this glitch fixed before the deadline tomorrow for ALL CANADIAN SELLERS
Seller_miqVSQhBtEM21
It's a labeling regulation. There is no lab or certification you can get for this. Its all based on location, size, color etc of hazard symbols. You can try and muck it out yourself online following the guidelines and using your SDS or you can pay someone to tell you what needs to be on the label.
Christine_Amazon
Hello @Seller_iOEi1LalT9sSL
Christine here from Amazon Forums.
Can you please share the ASIN and/or case ID?
Christine.
Seller_1zKwf7MKJYn00
In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:
- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)
If anyone on the "Team in Charge" would actually read the above document, they would see that it is not like a form that you fill in and submit. It is a regulation that specifies what labelling is necessary depending on the hazard classification of a product. It refers to types of tests to perform if a product is "Toxic" or "Flammable" or "Corrosive", "Quick Skin Bonding" or a "Pressurized Container".
When a product is none of those, then the product is not considered a "Chemical Product" in the scope of the regulation. The SDS is the only documentation necessary to sell such products in Canada, so long as proper bi-lingual labeling conventions are used for Title, Quantity, Instrucctions and other warnings. As we've repeatedly shown in our product photos.
Paying a lab to certify that a can of waterbased paint is Not Toxic, Non-Flamable, Not Corrosive, Not Quick Skin Bonding and not in a "Pressurized Container" is beyond ridiculous when the same product can be picked up from any Home Depot or Rona or every other paint store in Canada. These are RETAIL products.
For what it's worth, a bottle of ketchup could be subject to the same regulation seeing that is contains acetic acid (vinegar) and could be a "Chemical Product", subject to lab testing to prove that it is indeed ketchup....Practically every product in a Can or Bottle in Canada could be subject to this nonsense.
What really continues to anger me is that exactly the same ASINs that are de-listed and blocked by Amazon.ca are still available on Amazon.com with shipping to Canadian addresses provided by Amazon themselves. Is this not entirely conflicting with their own policy? They are in direct contravention of the exact Regulation that they are improperly imposing on Canadian Sellers!
See cases 17453628811 and 17571532241 if you care to follow up.
