Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)
We are trying to submit lab reports for the SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) regulations in Canada.
We've generated the lab tests through an ISO-accredited lab. The reports are signed, and the documents clearly state that they comply with the regulations. The report has the ASIN listed, product code, etc.
Every time we submit it, we get an auto reply: "The report is missing or invalid." Along with the auto-generated reply email:
"Amazon's listing policies require Consumer Chemicals and containers to be certified. In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:
- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We would love to comply with any and all regulations, but it makes it challenging if not impossible to do so, when there is no feedback as to what you are doing wrong, or how to remedy this.
Has anyone resolved this? What are we missing, or what has worked for others to get this resolved?
@Christine_Amazon @Emet_Amazon
Consumer Chemicals and Containers - SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)
We are trying to submit lab reports for the SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001) regulations in Canada.
We've generated the lab tests through an ISO-accredited lab. The reports are signed, and the documents clearly state that they comply with the regulations. The report has the ASIN listed, product code, etc.
Every time we submit it, we get an auto reply: "The report is missing or invalid." Along with the auto-generated reply email:
"Amazon's listing policies require Consumer Chemicals and containers to be certified. In order to sell Consumer Chemicals and containers on Amazon, you must apply and submit the following:
- SOR/2001-269 (Consumer Chemicals and Containers Regulations, 2001)"
We would love to comply with any and all regulations, but it makes it challenging if not impossible to do so, when there is no feedback as to what you are doing wrong, or how to remedy this.
Has anyone resolved this? What are we missing, or what has worked for others to get this resolved?
@Christine_Amazon @Emet_Amazon
8 replies
Seller_7LrAV0m5llaI7
@Christine_Amazon
This is what i'm talking about.
This seller paid for the testing and Amazon still doesn't accept it. Your AI is broken.
Please get this glitch fixed before the deadline tomorrow for ALL CANADIAN SELLERS
Seller_miqVSQhBtEM21
It's a labeling regulation. There is no lab or certification you can get for this. Its all based on location, size, color etc of hazard symbols. You can try and muck it out yourself online following the guidelines and using your SDS or you can pay someone to tell you what needs to be on the label.
Christine_Amazon
Hello @Seller_iOEi1LalT9sSL
Christine here from Amazon Forums.
Can you please share the ASIN and/or case ID?
Christine.
