My account is under review
Hello, my account was put under review on June 11, 2024.
Among the documents requested from me:
Proof that I have delivered or shipped products to customers.
- Order date
- Order number
- Cargo company
- Shipping tracking number
- Cargo tracking link
- Product packaging image
I collected the information in one document.
Supporting evidence such as a link if I have had a store before or a bank account statement
- Bank account statement used for the payment method
- My credit card statement that I use for the charge method
- My ID photo is front and back
- Residence certificate I received from official sources
I also sent the supplier invoices of the products received within the last 365 days.
However, they rejected it again and no specific information was given as to why.
I really don't know what to do in this situation
My account is under review
Hello, my account was put under review on June 11, 2024.
Among the documents requested from me:
Proof that I have delivered or shipped products to customers.
- Order date
- Order number
- Cargo company
- Shipping tracking number
- Cargo tracking link
- Product packaging image
I collected the information in one document.
Supporting evidence such as a link if I have had a store before or a bank account statement
- Bank account statement used for the payment method
- My credit card statement that I use for the charge method
- My ID photo is front and back
- Residence certificate I received from official sources
I also sent the supplier invoices of the products received within the last 365 days.
However, they rejected it again and no specific information was given as to why.
I really don't know what to do in this situation
2 replies
Seller_7LrAV0m5llaI7
These are actually real, brand approved wholesale distributors authorized to you by the brand owner?
Stevie_Amazon
Hi there @Seller_ZEmo5POK0CunM,
I apologize for the delay in responses here. The moderators and I have been working as quickly as possible to reply to all threads.
There are times when Amazon will review accounts in order to ensure all customers are receiving their orders. Amazon can place your selling account under review to monitor your selling activity and validate delivery on recent seller-fulfilled orders. During this time, which should not exceed 30 days, we can limit your selling privileges as a preventative measure against further possible impact to Amazon customers.
Proof that I have delivered or shipped products to customers.
- Order date
- Order number
- Cargo company
- Shipping tracking number
- Cargo tracking link
- Product packaging image
Were all of your orders confirmed to have arrived at their correct destinations? Did you ever provide invalid tracking information?
If you have not already, I do want to urge you to check the applicable document requirements too, as seen here.
I will need more information in order to support you here, so please feel free to provide the performance notification you received in your next reply. I just want to ensure I am providing you with the appropriate information.
I look forward to supporting you here,
Stevie.
