Amazon Customer Supports not helping!
I've opened multiple cases, but Amazon customer support's responses are always the same! They say to expect a reply within 24 hours, but the replies never actually help. Instead of offering real solutions, they just keep restating the issue without providing any further instructions. Seriously, Amazon customer support team— how can issues ever be resolved when all we get is 'EXPECT A REPLY IN 24 HOURS' without any real assistance?
Amazon Customer Supports not helping!
I've opened multiple cases, but Amazon customer support's responses are always the same! They say to expect a reply within 24 hours, but the replies never actually help. Instead of offering real solutions, they just keep restating the issue without providing any further instructions. Seriously, Amazon customer support team— how can issues ever be resolved when all we get is 'EXPECT A REPLY IN 24 HOURS' without any real assistance?
9 replies
Atlas_Amazon
Hello @Seller_JpOwK0cCMQzTa
Thank you for the information provided regarding the issues you have been seeing. I understand that you have opened multiple cases into the issue you are attempting to resolve. Would you be able to share the specific IDs that you have so we may review them further? What type of issue are you attempting to resolve? What have you provided for review as of now?
We will require additional details to be provided to this thread so we may better understand and provide guidance on the concerns.
Best,
Atlas
Seller_JpOwK0cCMQzTa
Hello Atlas! Thank you for your response and clarification.
To ensure we're compliant with your policy, could you please confirm if it would be acceptable to include a multi-language manual on the instruction paper without changing the product packaging? We aim to enhance customer experience while maintaining the original packaging.
We appreciate your guidance and look forward to your response.
