stranded my listing because of FBA fault
One of our Asin is getting stranded because customer has complained received a mattress. We are range hood sellers, and never have and had mattress at all. Each shipment to FBA warehouse we use 2D barcode. amazon FBA ship a mattress from somewhere else to customer. now our listing is banned. Why the seller should be responsible FBA Fault?
stranded my listing because of FBA fault
One of our Asin is getting stranded because customer has complained received a mattress. We are range hood sellers, and never have and had mattress at all. Each shipment to FBA warehouse we use 2D barcode. amazon FBA ship a mattress from somewhere else to customer. now our listing is banned. Why the seller should be responsible FBA Fault?
1 reply
Jurgen_Amazon
Hello @Seller_3gdG26dJ3TwrW,
I will be more than glad to help you to review this. Could you please share more details? I need the ASIN you are referring to, and the Case ID you opened with Seller Support to address this.
Looking forward to your answer,
Jurgen
