Returned Items are getting automatically refunded. Customer returned wrong item, and now I can't file SAFE-T Claim. Why is this happening?
We have not changed any of the return settings, but we have several items that are returned by customers that get automatically refunded less than 1 day after we receive them.
I also have a customer that returned the wrong item, but was supposed to return a $200 item, but the order was automatically refunded less than 1 day after receiving it, before we could even process the return.
When we tried to open a SAFE-T claim, it says "This order is not eligible for a SAFE-T claim because you have issued a refund to the customer. Only refunds issued to customers by Amazon, on behalf of sellers, are eligible for reimbursement."
This is so frustrating, why is this happening?
Returned Items are getting automatically refunded. Customer returned wrong item, and now I can't file SAFE-T Claim. Why is this happening?
We have not changed any of the return settings, but we have several items that are returned by customers that get automatically refunded less than 1 day after we receive them.
I also have a customer that returned the wrong item, but was supposed to return a $200 item, but the order was automatically refunded less than 1 day after receiving it, before we could even process the return.
When we tried to open a SAFE-T claim, it says "This order is not eligible for a SAFE-T claim because you have issued a refund to the customer. Only refunds issued to customers by Amazon, on behalf of sellers, are eligible for reimbursement."
This is so frustrating, why is this happening?
2 replies
Seller_SlWB0EOdRzvPk
Order ID 114-7682258-4270624
Can I have some help with this? Thank you in advance.
@Joey_Amazon@Quincy_Amazon @Roberto_Amazon@SEAmod
Danny_Amazon
Hey there @Seller_SlWB0EOdRzvPk- appreciate you posting here for some insight on this order and refund experience.
As I review the Order ID, I see the refund was initiated by the seller on 9/6 after the return was completed on 9/5. Per our help page on SAFE-T Claims, it is correct that orders that have been previously refunded by the seller are not eligible for a claim to be filed. As you mention seeing this order was refunded automatically, you can use the process for Refund at First Scan for seller-fulfilled returns to determine if this was the refund mechanism. If you continue to see any discrepancies, it may become necessary to create a case with our seller support team for more technical troubleshooting.
As you do so, feel free to share that case ID with me so I can monitor and help advise from my end as well!
Thanks,
Danny
