Forums Feedback Request: Tell Us How We’re Doing!
Hi sellers! 👋
We just have a quick question for you: Did you get what you need from the Seller Forums today?
If the forums helped you, please click the black thumbs-up button at the bottom of this post, and if not, please click the thumbs-down button — it’s that simple!
If you didn’t get what you needed today, we’d also love it if you could reply to this post letting us know what we’re missing, or what we could improve. Your feedback helps us optimize the forums to help you find solutions faster and grow your business.
Please keep in mind we can’t address individual cases or questions on this thread, but if you have a question, please use the “New Discussion” button above (or the "New" button on a mobile device), to post in the category related to your question. This will allow you to get help or advice from our community of sellers and Amazon community managers.
Thanks so much for your feedback, and for being the best part of the Amazon Seller Forums!
Forums Feedback Request: Tell Us How We’re Doing!
Hi sellers! 👋
We just have a quick question for you: Did you get what you need from the Seller Forums today?
If the forums helped you, please click the black thumbs-up button at the bottom of this post, and if not, please click the thumbs-down button — it’s that simple!
If you didn’t get what you needed today, we’d also love it if you could reply to this post letting us know what we’re missing, or what we could improve. Your feedback helps us optimize the forums to help you find solutions faster and grow your business.
Please keep in mind we can’t address individual cases or questions on this thread, but if you have a question, please use the “New Discussion” button above (or the "New" button on a mobile device), to post in the category related to your question. This will allow you to get help or advice from our community of sellers and Amazon community managers.
Thanks so much for your feedback, and for being the best part of the Amazon Seller Forums!
16 replies
Seller_t6hnL7fDc5f87
I had an issue which I posted about a week ago.
You guys responded within 24 hours and the right people emailed me shortly after. They looked into my case and solved the problem.
Posting here was very effective for me.
David Gardner
Seller_t6hnL7fDc5f87
Here's the test, I have another issue please help! I have posted the issue.
Thank you in advance
David
Seller_LBNcwL9dKwXun
Forum's have been an invaluable tool for connecting with other sellers and discovering solutions to issues.
Forum moderators have been a great assistance, sometimes it feels like they are the only adults left in the building at Amazon! I don't understand why Seller Support can't consistently function and it begs the question... why does it require a forum community manager to help solve issues with seller support? IMO Seller support is not "support" in the sense you would expect.
One other thing I don't understand is how to get the attention of a moderator. In one case, I posted on a moderators stickied post and they asked me to create a new post, I did, but there was no follow up. I wasn't able to get any support from Seller Support on the issue and it seems without a moderator response, in this instance, I'm SOL.
Seller_eWlapdNjmXneR
i didn't get a help today but also for 5 days..
Seller_BIwdZ5BcagV3f
Hello. im having an issue with my amazon listing. and havent recieved any support from the forums. i just reposted in the Product safety and compliance subforumn. I originally posted in the Account health one. If someone could help me out, it would be greatly appreciated. Me and my wife are a small business and this is really affecting us.
Case ID 18440758591
Seller_Vl5nb9DTQY54m
Its been over 6 weeks since my account has been deactivated, last week I finally found someone that is willing to help. There is no upload button to upload documents. No one was able to tell me what information was missing, I kept getting the same script 7-10 days for the team to review. They told me 72 hours, I reached out today 4 days later and still need to give them 2-3 days. My items have expiry dates and I am still paying fees. Are you able to check what is taking so long. Is it lack of staff in the department?
Seller_6DR7Qt5Vgo13Q
I appreciate the effort to keep the forums helpful! One thing that could improve the experience is more clarity and examples around policy enforcement, especially for restricted products. Sometimes the information is vague or contradictory, and it’s hard to know the exact steps to resolve issues. More detailed guidance or case examples would be very useful.
Seller_0ZuI6345fotth
I have an issue and 18 days had passed no update. Still under review
