Dear Amazon Community Support,

We sell products on Amazon and always strive to provide our customers with high-quality goods and a great shopping experience. However, we recently received a negative review from a customer describing a product that was unusable out of the box and had serious contamination and clogging issues.

This customer's order was delivered via Fulfillment by Amazon (FBA), so we as the seller have no direct control over the warehousing and delivery process of the product. However, the product received by this customer was clearly not a brand new item, but a used or damaged one, which seriously affected our brand reputation and misled other potential buyers.

Review Details

ASIN: ‎B0B461L34Z

Marketplace: Amazon Canada

Amazon Case ID: 17734741911

Review: “UnusableItem did not work out of the box. It was filthy and filters were clogged. It was literally disgusting as pictures will show.”

Impact of Review: This review not only affects the sale of the product, but may also mislead other buyers into falsely believing that there is a problem with the quality of our products, when in fact it may be due to an error in the FBA warehouse.

Grounds for Complaint.

According to Amazon's review policy, buyer reviews should be based on the quality of the product itself and the experience of using it, not on logistics or warehousing issues. However, this customer's review clearly relates to an error in FBA delivery rather than a quality issue with the product itself. Therefore, we believe that the review does not comply with Amazon's review policy and request that Amazon review and remove the review.

Supporting Evidence

FBA delivery responsibility: the order was delivered by Amazon FBA, and the seller had no control over the warehousing and shipping process of the product.

Products should be brand new: We always make sure that all products shipped to FBA warehouse are brand new and unused items, used or damaged products received by the customer may be due to the error of FBA warehouse.

Misleading Review: This review may mislead other buyers into believing that there is a problem with the quality of our products, when in fact it may be due to an error in the FBA warehouse.

Request for Processing

We kindly ask Amazon to review this review and consider removing it to ensure the fairness of the review system and to avoid affecting the seller's product reputation due to FBA delivery errors.

If further information or evidence is required, please feel free to contact us and we are willing to provide relevant order details to assist Amazon in their investigation.

Thank you for your support and help!

@Christine_Amazon