🚨Urgent: ISED team confirmed certification but ASIN remains blocked! 🚨
@Amazon_CA @Seller_Compliance @AccountHealth
• April 19 -May 30: $0 (Blocked)
• Case ID: [17440002161] [17535002011]
• Total loss: CAD 30000. Need HUMAN review NOW!
Despite submitting complete ISED compliance documentation—including the official certification number, including IC ID and HVIN number, and the ISED approval email—Amazon continues to reject my appeals with generic responses. Each time I request specific guidance, I receive the same automated reply stating my product cannot be reinstated, without addressing the evidence provided. This is causing significant financial harm ( Total loss: CAD 30000), and I urgently need a senior specialist to intervene and resolve this matter properly.
🚨Urgent: ISED team confirmed certification but ASIN remains blocked! 🚨
@Amazon_CA @Seller_Compliance @AccountHealth
• April 19 -May 30: $0 (Blocked)
• Case ID: [17440002161] [17535002011]
• Total loss: CAD 30000. Need HUMAN review NOW!
Despite submitting complete ISED compliance documentation—including the official certification number, including IC ID and HVIN number, and the ISED approval email—Amazon continues to reject my appeals with generic responses. Each time I request specific guidance, I receive the same automated reply stating my product cannot be reinstated, without addressing the evidence provided. This is causing significant financial harm ( Total loss: CAD 30000), and I urgently need a senior specialist to intervene and resolve this matter properly.
6 replies
JiAlex_Amazon
@Seller_ZGcqccQVkcvxX
Following up on your post. Please note that our teams and support teams cannot intervene or influence their decision, in accordance to our policy. At this moment, our advice will be for you to review performance notification, and it is available, proceed with appeal process.
-JiAlex
Seller_CQMsQnlo03yRy
Same issue every time, it's a nightmare, takes months, have you uploaded the picture of the certs onto your images and included a picture of the battery with pack open?
Seller_oOPEiCO4HR3ox
I’ve submitted all required info, but the appeal is taking time. You may need to upload the ISED IC, HVIN, and related documents, then wait 24–48 hours before contacting Amazon again. The ISED IC, HVIN, and labeling are key requirements
Seller_xJx7vH6fvZFD9
The whole problem about Amazon is that there is no senior and no specialist for seller assistance.
Just some underpaid agents sending you the worst possible answer to close logs as fast as possible, by using their favorite fonction : copy and paste.
So good luck with finding ''a senior specialist''.
