Fraud in the jewelry space continued
So the fraud in the space has grown.
Started with Moissanite lab created diamonds- at least the sellers priced these like moissanite though a Moissanite is not a lab created diamond and its fraud
Then it was sellers calling gold plated brass- 14K gold- here sellers are pricing the items like gold , selling earrings that wholesale for less than $10 for up to $99-
Then gold cross- same as above
Now wedding bands
Have purchased, and reported sellers
Never thought I would see the day that Amazon would not care about sellers completely ripping off consumers, violating Amazons own polices and FTC regulations.
Fraud in the jewelry space continued
So the fraud in the space has grown.
Started with Moissanite lab created diamonds- at least the sellers priced these like moissanite though a Moissanite is not a lab created diamond and its fraud
Then it was sellers calling gold plated brass- 14K gold- here sellers are pricing the items like gold , selling earrings that wholesale for less than $10 for up to $99-
Then gold cross- same as above
Now wedding bands
Have purchased, and reported sellers
Never thought I would see the day that Amazon would not care about sellers completely ripping off consumers, violating Amazons own polices and FTC regulations.
58 replies
SEAmod
Hello @Seller_nBUcRErQhJ4JW,
Thanks for visiting the forums, and thank you for stepping up and reporting these products and sellers to Amazon. I plan to send a message to the Jewelry Category Manager along with a link to your forum post and report the issue using your feedback.
Thanks for selling on Amazon.
Susan
Seller_v0CyWEjURkddv
Yap, I agree, it's getting worst all the time. The words "Simulated" or "Created " should precede the gem stone type in the title, instead it's buried somewhere in the page where customers will unlikely see it.
Also, listings are created with metal = Yellow Gold, and metal stamp = 925 on the same listing.
Which is it? @ $16.99 selling price, I would say neither.....
Seller_nBUcRErQhJ4JW
Look at this @SEAmod
https://www.amazon.com/Tesori-Co-Yellow-Comfort-Wedding/dp/B075G2LVSX
So we bought one its not stamped, its not 10K we reported it and yeah amazon removed one size of the ring in one color.
The catalog page says 10K the image is stamped 10K what they ship is not 10K
Go to the search page its badged "overall pick" so Amazon is promoting a listing that is ripping off customers.
https://www.amazon.com/s?k=2mm+10K+gold+wedding+band&crid=3PA4S1LA7WVDI&sprefix=2mm+10k+gold+wedding+ban%2Caps%2C83&ref=nb_sb_noss_2
The listing violates Amazon's own policies.
The brand owner is being harmed, the consumer is being harmed - Amazon is profiting.
Somethinig is very wrong
Seller_nBUcRErQhJ4JW
maybe this will help - Amazons own policy
SEAmod
Hi @Seller_nBUcRErQhJ4JW
I have made a connection with a Director and will be summarizing your issues and sharing them with that POC. We will see where we go from there.
Thanks, Susan
Seller_nBUcRErQhJ4JW
@SEAmodthats fantastic. Keep in mind these are not my issues, these are Amazon issues.
Amazon customers are being ripped off by these bad actors.
Honest sellers are being harmed because we can not compete with Fraud.
Seller_oiYZXqUAiVt4E
Would you be able to include our company within those issues shared with a director/POC? Thank you.
Seller_nBUcRErQhJ4JW
I have messages from various sellers stating that hte gold is not gold and diamonds are actually CZ? Shall I post them here? Would you like the screen shots ? Bunches of messages like this.
SEAmod
Thank you for this information. I believe the business team I am a part of will be able to address the counterfeit and fine jewelry issues you have raised in this discussion.
Thank you for your continued support for our efforts.
Susan
Seller_nBUcRErQhJ4JW
I dont think its a couterfeit issue. Counterfeit would be knocking off a branded piece like Cartier for example or rolex.
These are simply fraudulent - misleading listings that violate Amazon policies, and in many instances FTC rules and the metals and stamping act. Amazon Jewerly QA policies are still there in the help section.
Calling CZ diamonds
14K Gold that is actually gold plated brass or vermiel.
If you want a deeper dive, Moissanite lab created diamonds. There is no such thing moissanite is not a diamond and does not have the same properties as a diamond. According to the FTC this is "deceptive".
If you need any further information for me I'm assuming you have my contact information.
Seller_oiYZXqUAiVt4E
Our brand "Tesori & Co" has been flooded with 3rd party Chinese sellers that are selling fake gold. We've test purchased these and reported to Amazon, but a new company that's just been launched will piggyback again. We've had to pretty much dismantle our listings because we keep getting High Potential Pricing errors due to the fact that they're selling our gold rings at $4 when it should be sold for $50-100.
Our Seller ID: A2X8RU8N2SA4AX
It would be great if you could have the counterfeit/fine jewelry team look into this. Thank you.
Seller_nBUcRErQhJ4JW
@SEAmod part of the issue could be the team that looks at complaints is not trained on jewelry.
I received 1 reply that an item did not have a violation because a bullet said " The 14K gold earrings are made of sterling silver". This is factually impossible. If the earrings are sterling silver they are not 14K gold. If they are sterling silver they should have been stamped 925- per amazon policy , and they were not.
Perhaps if they were trained on jewelry they would understand this. Same as they might understand that calling a moissanite a lab created diamond is deceptive.
Hope you can help.
Seller_nBUcRErQhJ4JW
@SEAmod hoping this is progressing and didnt just fall through the cracks.
SEAmod
Hi @Seller_nBUcRErQhJ4JW
I am sorry for the delay in updating you. I handed this issue and the examples you provided me to the business teams for investigation. I have not yet received a response from them. Thank you for your continued patience.
Susan
