Compliance with warning labels submitted, but still denied of missing warning labels
Hi Amazon team,
I have been stuck in this compliance review for almost 2 months now and have been in multiple conversations back and forth. I submitted all required documents for children toy compliance review, including product images with warning labels, package images with printed warning and manufacturer info on the box, test report from an ISO 17025-accredited laboratory, and user's manuals (all in both English and French). HOWEVER, I have been rejected for multiple times that Compliance team accused of missing warning labels in a generic email reply repeatedly. I also tried opening cases and talk to the agents and their supervisor, and the supervisor can clearly see my warning labels in the submitted images.
There must be some misalignment between my submitted files and compliance team. In my last submission yesterday, I specifically point out which image files contain the warning labels and what context is included in the warning labels. still got rejected today. Why Compliance team cannot see the warning labels in the submitted images?
My latest case ID is 18099338471. Please help to escalate this and thank you in advance!
Compliance with warning labels submitted, but still denied of missing warning labels
Hi Amazon team,
I have been stuck in this compliance review for almost 2 months now and have been in multiple conversations back and forth. I submitted all required documents for children toy compliance review, including product images with warning labels, package images with printed warning and manufacturer info on the box, test report from an ISO 17025-accredited laboratory, and user's manuals (all in both English and French). HOWEVER, I have been rejected for multiple times that Compliance team accused of missing warning labels in a generic email reply repeatedly. I also tried opening cases and talk to the agents and their supervisor, and the supervisor can clearly see my warning labels in the submitted images.
There must be some misalignment between my submitted files and compliance team. In my last submission yesterday, I specifically point out which image files contain the warning labels and what context is included in the warning labels. still got rejected today. Why Compliance team cannot see the warning labels in the submitted images?
My latest case ID is 18099338471. Please help to escalate this and thank you in advance!
3 replies
Kai_Amazon
Hi @Seller_oA80z7g1rK7um Thank you for the update. I see your case regarding the compliance warning labels was transferred yesterday and is under investigation.
I understand this has been a lengthy process.🙇 The Seller Support team will contact you through your case with their findings. I will monitor this case and follow up the case status.
Best,
Kai
