i can't get access notifcation to my phone when i try to get into deposit method PLEASE HELP!
Can't get a security notification on my phone
So I am trying to set up my account and when I try to add a deposit method it tells me
For your security, approve the notification sent to:
Mobile number
and it is my phone number and I have received many OTPs on it and it works fine but it is not working for the notification I don't know why.
and I have talked to many agents and they couldn't resolve it. they even asked me if my carrier was blocking short codes and I checked and it was not blocked it works fine.
what should I do now? please I need this resolved ASAP
i can't get access notifcation to my phone when i try to get into deposit method PLEASE HELP!
Can't get a security notification on my phone
So I am trying to set up my account and when I try to add a deposit method it tells me
For your security, approve the notification sent to:
Mobile number
and it is my phone number and I have received many OTPs on it and it works fine but it is not working for the notification I don't know why.
and I have talked to many agents and they couldn't resolve it. they even asked me if my carrier was blocking short codes and I checked and it was not blocked it works fine.
what should I do now? please I need this resolved ASAP
3 replies
Connor_Amazon
Hi @Seller_KHhgFDq9LsjvP
Try one of these solutions to see if any of this helps:
1. Blocked Numbers or Short Codes
Ensure that the phone number or short codes from Amazon have not been blocked in your device's contact list or settings. If short codes are blocked, contact your carrier to unblock them.
2. Carrier Issues
Some carriers may not support text messages, or there may be restrictions preventing SMS delivery. Please verify with your carrier if there are any blocks in place. If your carrier has a block on receiving SMS, such as a carrier or account-level restriction, you will need to contact them to lift the block.
3. Network Coverage
If your mobile device is out of network coverage when the SMS is sent, it may not be received. Please ensure your phone is within a network coverage area.
4. Carrier-Specific Blocks (T-Mobile Users)
If your carrier is T-Mobile, they may block short codes. In this case, please contact T-Mobile to remove any blocks on short codes or numbers, especially the long code number "18888927180," which is commonly affected.
5. Phone Settings
Some phones, particularly Android devices, have settings that can block messages from unknown numbers. Please check your phone’s settings or reach out to your carrier for assistance in adjusting these settings.
6. Payment or Credit Issues
Ensure that there are no payment issues preventing SMS delivery, such as insufficient credits with your mobile carrier to receive messages.
7. WiFI + Mobile Data
Try connecting to WiFi instead of using your cellular signal, mobile operator outages can impact the delivery of the OTP/SMS text.
Also, do you use a real phone number from a mobile carrier or a virtual one? Best,
-Connor
Seller_KHhgFDq9LsjvP
I have tried everything you mentioned even my provider can't seem to solve it, they are saying that Amazon needs to register their short code onto the system/platform or something, My phone provider is Fido/Roger from Canada I found the short code that I'm not getting any text from azm it's 25392 maybe this can help you guy pin point my issue more, I am getting codes from 78000 from azm, but not 25392 which is the DEPOSIT METHOD. Access Notification!
Connor_Amazon
Hi @Seller_KHhgFDq9LsjvP
I will take this to our tech team, however in the mean time, please reach out to seller support directly so that they can provide alternative verification method.
You can share the case ID here with me so that I can escalate it if needed.
-Connor
