Hello sellers!

Has a buyer contacted you to request for part of their order to be cancelled?

When you confirm shipment for even one item in an order, we charge the buyer for the entire order.

If the entire order is not confirmed, you will see the "Shipment is late" status in Manage Orders, along with a warning message on your seller account home page. This will happen even if you have refunded the remaining items in the order.

To avoid this message, you need to confirm the entire order and refund the buyer for the item/s that are not being shipped.

To learn more about managing orders, check this help page: Manage Orders