Return Policy Violation
Dear Amazon Customer Service Team, I am writing to you regarding an issue with the return process and requesting the necessary corrections.
According to your return policy, products can be returned within 30 days. However, the return for this order was processed on September 14, 2024 and the product was sold on July 8, which exceeded the 30-day return period. Considering that the order was placed two months ago, this return request does not comply with your return policy.
Since the return process does not comply with your policy, the return provided is incorrect. Therefore, I kindly request that you cancel the return and refund us the cost of the product.
Thank you for your prompt attention to this matter and I await your response. Please let me know if you need any additional information or documentation.
Thank you for your help and understanding.
Return Policy Violation
Dear Amazon Customer Service Team, I am writing to you regarding an issue with the return process and requesting the necessary corrections.
According to your return policy, products can be returned within 30 days. However, the return for this order was processed on September 14, 2024 and the product was sold on July 8, which exceeded the 30-day return period. Considering that the order was placed two months ago, this return request does not comply with your return policy.
Since the return process does not comply with your policy, the return provided is incorrect. Therefore, I kindly request that you cancel the return and refund us the cost of the product.
Thank you for your prompt attention to this matter and I await your response. Please let me know if you need any additional information or documentation.
Thank you for your help and understanding.
3 replies
Lucre_Amzn
Hello @Seller_6hxpM8GiaBkhs
Thanks for being here on the Amazon forums, this is Lucre, and I'll be happy to assist.
I'd like to take a look on this issue that you just mentioned, for this reason I would like to ask for the order ID or the case ID you opened with our seller support team.
I looked into your account, but wasn't able to find the return you're referring to.
Please share the details in here, and I'll be glad to research on your behalf.
Regards,
Lucre_Amazon