refund scam??
Hi all!
I'm a fairly new FBA seller and i think i'm being scammed....
Had a customer place a order, and i got the AMzon email saying it was shipped at 2:45Pm on thursday.
Then I get a 'refund' email at 10:48PM on friday stating the 'order was not recieved'.
Off course it wasn't recieved, its still in transit.
Do i have any recourse?
it seesm they'll get the order and their money back....
refund scam??
Hi all!
I'm a fairly new FBA seller and i think i'm being scammed....
Had a customer place a order, and i got the AMzon email saying it was shipped at 2:45Pm on thursday.
Then I get a 'refund' email at 10:48PM on friday stating the 'order was not recieved'.
Off course it wasn't recieved, its still in transit.
Do i have any recourse?
it seesm they'll get the order and their money back....
1 reply
Christine_Amazon
Hello @Seller_k6Vtbom5Vycot
This is Christine from Amazon Forums.
I understand your situation please Sometimes know a customer is refunded for your item, but if the item isn’t returned to a fulfillment center within 60 days of the refund, in most cases we’ll charge the customer and reimburse you.
You can file a customer return claim no sooner than 60 days and no later than 18 months after the customer refund or replacement.
Please see the link below that will include all information you need for this case :
FBA inventory reimbursement policy: Customer return claims
Hope you have a great day!
Christine.
