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Seller_nxoEZJAIiuotB

Canceled order

I see some orders is Canceled, Why is it? is the customer canceling the order? payment issue? ....

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Seller_nxoEZJAIiuotB

Canceled order

I see some orders is Canceled, Why is it? is the customer canceling the order? payment issue? ....

30
824 views
10 replies
Reply
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Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

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Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
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Seller_2srXkS44rN39i
In reply to: Seller_nxoEZJAIiuotB’s post

You should check the canceled orders occasionally though. Sometimes a canceled item won't go back in stock. I'm not sure if sometimes if you have 2 and the 1 order gets canceled that it will go back to 2, but I have had times with 1 go to 0, and doesn't go back to active with 1 in stock.

80
user profile
Roberto_Amazon
In reply to: Seller_nxoEZJAIiuotB’s post

Hello! @Seller_nxoEZJAIiuotB

This is Roberto. Just wanted to follow up on your post to acknowledge what @Seller_DdmPiA1p1S2Wu is correct.

You can find more information on Order Cancellation in the link below:

Order cancellations

Regards,

Roberto

32
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Seller_u3ulvhXpfX7Wt
In reply to: Seller_nxoEZJAIiuotB’s post

Buyers can cancel an order anytime after they make the purchase. No hit on your metrics. If YOU as the seller cancel the order you'll get a hit on your metrics and will be punished by the dreaded sprinkler program after that. I was about to pull the plug as a professional seller after a bad March 2024.

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Seller_nxoEZJAIiuotB

Canceled order

I see some orders is Canceled, Why is it? is the customer canceling the order? payment issue? ....

824 views
10 replies
30
Reply
user profile
Seller_nxoEZJAIiuotB

Canceled order

I see some orders is Canceled, Why is it? is the customer canceling the order? payment issue? ....

30
824 views
10 replies
Reply
user profile

Canceled order

by Seller_nxoEZJAIiuotB

I see some orders is Canceled, Why is it? is the customer canceling the order? payment issue? ....

Manage buyer experience
Tags:Customer
30
824 views
10 replies
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user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
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Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
user profile
Seller_2srXkS44rN39i
In reply to: Seller_nxoEZJAIiuotB’s post

You should check the canceled orders occasionally though. Sometimes a canceled item won't go back in stock. I'm not sure if sometimes if you have 2 and the 1 order gets canceled that it will go back to 2, but I have had times with 1 go to 0, and doesn't go back to active with 1 in stock.

80
user profile
Roberto_Amazon
In reply to: Seller_nxoEZJAIiuotB’s post

Hello! @Seller_nxoEZJAIiuotB

This is Roberto. Just wanted to follow up on your post to acknowledge what @Seller_DdmPiA1p1S2Wu is correct.

You can find more information on Order Cancellation in the link below:

Order cancellations

Regards,

Roberto

32
user profile
Seller_u3ulvhXpfX7Wt
In reply to: Seller_nxoEZJAIiuotB’s post

Buyers can cancel an order anytime after they make the purchase. No hit on your metrics. If YOU as the seller cancel the order you'll get a hit on your metrics and will be punished by the dreaded sprinkler program after that. I was about to pull the plug as a professional seller after a bad March 2024.

00
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user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
user profile
Seller_DdmPiA1p1S2Wu
In reply to: Seller_nxoEZJAIiuotB’s post
Most helpful reply

Yes, it's usually due to the buyer cancelling the order. They have 30 minutes after placing the order to cancel and the only way you see the order is if you notice it in pending before it goes away. I think if the buyer orders again, though, and you look at their other orders, those orders still show as cancelled. In addition, you can accept cancellations from buyers after the 30 minutes, or even set your orders to allow the buyers to auto-cancel them before they are filled for up to about 4 days maximum.

90
Reply
user profile
Seller_2srXkS44rN39i
In reply to: Seller_nxoEZJAIiuotB’s post

You should check the canceled orders occasionally though. Sometimes a canceled item won't go back in stock. I'm not sure if sometimes if you have 2 and the 1 order gets canceled that it will go back to 2, but I have had times with 1 go to 0, and doesn't go back to active with 1 in stock.

80
user profile
Seller_2srXkS44rN39i
In reply to: Seller_nxoEZJAIiuotB’s post

You should check the canceled orders occasionally though. Sometimes a canceled item won't go back in stock. I'm not sure if sometimes if you have 2 and the 1 order gets canceled that it will go back to 2, but I have had times with 1 go to 0, and doesn't go back to active with 1 in stock.

80
Reply
user profile
Roberto_Amazon
In reply to: Seller_nxoEZJAIiuotB’s post

Hello! @Seller_nxoEZJAIiuotB

This is Roberto. Just wanted to follow up on your post to acknowledge what @Seller_DdmPiA1p1S2Wu is correct.

You can find more information on Order Cancellation in the link below:

Order cancellations

Regards,

Roberto

32
user profile
Roberto_Amazon
In reply to: Seller_nxoEZJAIiuotB’s post

Hello! @Seller_nxoEZJAIiuotB

This is Roberto. Just wanted to follow up on your post to acknowledge what @Seller_DdmPiA1p1S2Wu is correct.

You can find more information on Order Cancellation in the link below:

Order cancellations

Regards,

Roberto

32
Reply
user profile
Seller_u3ulvhXpfX7Wt
In reply to: Seller_nxoEZJAIiuotB’s post

Buyers can cancel an order anytime after they make the purchase. No hit on your metrics. If YOU as the seller cancel the order you'll get a hit on your metrics and will be punished by the dreaded sprinkler program after that. I was about to pull the plug as a professional seller after a bad March 2024.

00
user profile
Seller_u3ulvhXpfX7Wt
In reply to: Seller_nxoEZJAIiuotB’s post

Buyers can cancel an order anytime after they make the purchase. No hit on your metrics. If YOU as the seller cancel the order you'll get a hit on your metrics and will be punished by the dreaded sprinkler program after that. I was about to pull the plug as a professional seller after a bad March 2024.

00
Reply
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