I set up the return request to be approved by Amazon, but none of the return requests that occur are approved.
I set up the return request to be approved by Amazon, but none of the return requests that occur are approved. This resulted in the buyer filing an A-to-Z claim and my account is now subject to an ODR as a result.
I don't think this should be my responsibility to take the loss, I trust Amazon so I set up all return requests to be automatically approved by Amazon but none of them worked. I uploaded screenshots.
This is the second time this has happened, both times A-to-Z claims have resulted from not authorizing return requests in a timely manner and Amazon refunded them without reviewing them.
What should I do? @Ricardo_Amazon @Sunnie_Amazon @Lucre_Amzn
702-6166297-2826644
701-0210694-8300237
I set up the return request to be approved by Amazon, but none of the return requests that occur are approved.
I set up the return request to be approved by Amazon, but none of the return requests that occur are approved. This resulted in the buyer filing an A-to-Z claim and my account is now subject to an ODR as a result.
I don't think this should be my responsibility to take the loss, I trust Amazon so I set up all return requests to be automatically approved by Amazon but none of them worked. I uploaded screenshots.
This is the second time this has happened, both times A-to-Z claims have resulted from not authorizing return requests in a timely manner and Amazon refunded them without reviewing them.
What should I do? @Ricardo_Amazon @Sunnie_Amazon @Lucre_Amzn
702-6166297-2826644
701-0210694-8300237
3 replies
Ricardo_Amazon
Hello @Seller_ohbhUiYC1foWi,
Ricardo from Amazon here.
Have you reached out to Seller Support regarding this situation? I was looking at your Case log however since it's in another language I am unable to identify if you have done it already.
Looking forward to your reply.
