I got proof that a third-party seller was selling counterfeit goods, but got caught in the Amazon complaint cycle
I finished Testbuy, and got the products from third-party seller who follow my listing, and got the evidence that proof counterfeit goods, I am exciting and report to Amazon support, then I I fell into the Amazon complaint cycle.
Same reply again and again, I failed again and again, no support can solve it, or in other words, no support wants to solve it, why?
Could it be that Amazon actually supports fakes? I've been doing business on Amazon for over 3 years now, and my business is growing, and I think Amazon is second to none among e-commerce platforms at the moment, even though there are some things that are not as good as I'd like them to be.
Now I'm helpless and may just have to shut down all advertising and investment in these two products and clear out the stock
I got proof that a third-party seller was selling counterfeit goods, but got caught in the Amazon complaint cycle
I finished Testbuy, and got the products from third-party seller who follow my listing, and got the evidence that proof counterfeit goods, I am exciting and report to Amazon support, then I I fell into the Amazon complaint cycle.
Same reply again and again, I failed again and again, no support can solve it, or in other words, no support wants to solve it, why?
Could it be that Amazon actually supports fakes? I've been doing business on Amazon for over 3 years now, and my business is growing, and I think Amazon is second to none among e-commerce platforms at the moment, even though there are some things that are not as good as I'd like them to be.
Now I'm helpless and may just have to shut down all advertising and investment in these two products and clear out the stock
5 replies
Josh_Amazon
Hello @Seller_uRSj7B0yTYISo,
Josh here from Amazon. Thanks for contacting our Amazon Forums!
I understand about the situation you are experiencing with this seller that is selling counterfeit goods according to your evidence, and you want to report that to Amazon so proper action is taken.
Of course this is something really important for Amazon to review as all sellers must comply with all laws, regulations, and Amazon policies when listing products, this is why I would suggest you to go to the following link which will help you understand more about how to report this situation:
Steps to report a violation:
1. Go to Report Abuse
2. Select violation type
3. Provide concerned Order ID or ASIN/ISBN, as applicable
4. Make sure to include the following information in the Please describe your issue field, as applicable:
- The store or business name of the seller you are reporting
- The ASIN or ISBN of the item's detail page and the product title
- The marketplaces for which the violation has occurred
- A concise explanation of the violation based on the policy
- Supporting documentation (for example, order IDs, related messaging, or receipts)
5. Submit
For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate. You can also go to Amazon Anti-Counterfeiting Policy for more information.
In case you need more help, feel free to contact our Seller Supportteam.
I hope this information helps.
Kind regards,
-Josh
