Amazon, Please retrain your customer service. A prepaid label does not need to be sent to a customer for a sale 2.5 years ago, and can not be sent for hazmat items anyways.
Keep Getting inquires from a customer who wants to return their item we sold them back in November 2022. It is now nearly March 2025, almost 2.5 years after the sale.
The amazon customer support reps think we can just send a prepaid return label for an item that the customer has been using for 2.5 years.
Amazon's customer support keeps trying to make us do an illegal act.
They don't bother to look at the sale date or the item classification. They just tell the customer we will get the seller to send you a prepaid label.
It's a dangerous/goods/hazmat item and as per Canadian Federal Transport Law, the person shipping it has to be responsible for the payment due to liability reasons to ensure they pack the item correctly as per Canadian Federal Transport Hazmat Regulations for the item.
Amazon's own return policy does not even take the liability for customers shipping back dangerous goods/hazmat items.
Amazon, Please retrain your customer service. A prepaid label does not need to be sent to a customer for a sale 2.5 years ago, and can not be sent for hazmat items anyways.
Keep Getting inquires from a customer who wants to return their item we sold them back in November 2022. It is now nearly March 2025, almost 2.5 years after the sale.
The amazon customer support reps think we can just send a prepaid return label for an item that the customer has been using for 2.5 years.
Amazon's customer support keeps trying to make us do an illegal act.
They don't bother to look at the sale date or the item classification. They just tell the customer we will get the seller to send you a prepaid label.
It's a dangerous/goods/hazmat item and as per Canadian Federal Transport Law, the person shipping it has to be responsible for the payment due to liability reasons to ensure they pack the item correctly as per Canadian Federal Transport Hazmat Regulations for the item.
Amazon's own return policy does not even take the liability for customers shipping back dangerous goods/hazmat items.
4 replies
Seller_SGXenWOOp9WjQ
Guess they just pass it to the seller without looking at anything.
Seller_ts5m5cob9WYF3
We had a similar issue happen recently with a 2021 order, over 3 years ago. We have spoken to a few Amazon reps about this, they recommend always respond to every request. They are making the request as they know they are far past their return dates and put it on the shipper to sort it out. Make sure to point out the date the order is from, when it shipped, and what the delivery date is. And that due to these dates it is not possible for a return as they are (in this case) 2.5 years old. I know it doesn't resolve the customer possibly requesting them to reach out again but we copy past the same answer and stand firm.
Seller_7LrAV0m5llaI7
We do exactly that. They keep trying. Not even sure if the customer is seeing our replies.
