The customer does not return the product she should return.
Hello,
Following A-t-Z request, an unconditional refund was given by Amazon.
And the product has still not been shipped for 27 days. What to do in this situation?
The product is at the customer's home.
The money is at the customer's house.
AND
I have ODR
I lost product
I lost money.
This complexity is pointless and I think very open to abuse. Can a representative help?
What is the result if the customer does not deliver the product for which she received a refund and is supposed to deliver it?
The customer does not return the product she should return.
Hello,
Following A-t-Z request, an unconditional refund was given by Amazon.
And the product has still not been shipped for 27 days. What to do in this situation?
The product is at the customer's home.
The money is at the customer's house.
AND
I have ODR
I lost product
I lost money.
This complexity is pointless and I think very open to abuse. Can a representative help?
What is the result if the customer does not deliver the product for which she received a refund and is supposed to deliver it?
13 replies
Christine_Amazon
Hello @Seller_TN4TIl7npS8WS
Christine from Amazon here.
I would like to ask you for the Order ID in order to further investigate
Christine.
