Used Books Buy Box Problem
If you sell Used Books on Amazon Canada, take a look at some of your listings. You will see that in many cases the Buy Box is being won by American & oversea sellers. Even when the same book is sitting in a Canadian fulfillment center. This causes long delivery times, duties and an overall poor customer experience. Not to mention it does not seem fair to FBA sellers.
Something like this was happening in the US marketplace and enough sellers made cases and it was resolved. If you happen to see this on your listings, please open a case. If enough people submit cases, maybe it will be fixed. Thanks
Used Books Buy Box Problem
If you sell Used Books on Amazon Canada, take a look at some of your listings. You will see that in many cases the Buy Box is being won by American & oversea sellers. Even when the same book is sitting in a Canadian fulfillment center. This causes long delivery times, duties and an overall poor customer experience. Not to mention it does not seem fair to FBA sellers.
Something like this was happening in the US marketplace and enough sellers made cases and it was resolved. If you happen to see this on your listings, please open a case. If enough people submit cases, maybe it will be fixed. Thanks
6 replies
Seller_RT1hgyJYoTv3H
Where have you been? I reported this a while ago, and I am still waiting for a fix. Please tag all moderators. I have created many cases on this issue, and I have a thread here:
https://sellercentral.amazon.com/seller-forums/discussions/t/c0a1cb92-979c-4984-aacd-17d4f165c9be?
More threads by other users, which link back to my main thread:
This is the latest update, so it is being looked at by the internal team:
Thank you for contacting Amazon Selling Partner Support.
My name is Vivek. I am a Live Channel Specialist and I will be taking care of your case today.
We regret the inconvenience that you had to face due to this issue. Rest assured, I will surely assist you on this.
I understand your facing issue with FMA (Featured Merchant Algorithm).
Please note the error on which the other country sellers are winning, please wait for updates on the forums, as there is an internal team working on solving this issue.
I have updated the team to expedite the process as soon as possible.
We do not have an exact time frame but it is being worked on and corrected internally.
As soon as the issue will resolved same will updated to you as well.
We truly appreciate your business and wish you good health and success in all your future sales.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
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Thank you for selling with Amazon,
VIVEK S.
Live Channel Specialist
@Daryl_Amazon @Christine_Amazon @Ricardo_Amazon @Jurgen_Amazon @Nano_Amazon
Christine_Amazon
Hello @Seller_Hiujqo2Rakyne
Christine here from Amazon forums.
The that was running the investigation has informed us that the feature offer is working as intended.
We do recommend you to keep an eye on the forums' news for any possible updates on this topic.
Christine.
