Hello Amazon Seller Community,

I’m reaching out for guidance regarding an ongoing issue with invoice verification for ASIN B0C****** (U*** S500 Car Battery Jump Starter). Amazon removed this listing due to a "Counterfeit without a test buy" claim, despite no recent sales.

I’ve submitted multiple invoices from my supplier, all of which have been repeatedly rejected by Amazon. Upon speaking with Amazon’s Account Health Support, they specified the invoice must meet the following criteria:

Invoice must be from an authorized distributor or manufacturer.

It must include my business name and address.

Supplier’s name and address must be clearly stated.

Product details and quantities must match listing information.

Purchase date must precede the violation notification.

Payment information must be clearly indicated.

And the invoice includes all the information.

Additionally, Amazon specifically stated that according to Article 29 of the "Implementation Rules of the People's Republic of China on the Administration of Invoices," invoices from Chinese suppliers must be issued in Chinese for verification purposes.

My confusion stems from:

Why Amazon is specifically requesting an invoice in Chinese?

Why previous invoices (in English, containing all requested information except language) are repeatedly rejected?

Is it now standard practice for Amazon to require invoices in Chinese from suppliers based in China?

What do you think about it? Could experienced sellers or those familiar with recent changes clarify this situation? Anyone could help me here?

Thanks in advance for your insights.

Burcin C.

ARAS STORE USA