Vine Reviewer not reading description
@Danny_Amazon I saw you were able to help someone else with a similar issue.
I had my first vine reviewer leave a 1 star review who clearly did not take the time to read the instructions in the listing. They are complaining that the rod is defective but but it is functioning as intended. They just need to read the listing to know how to set it up. There are even multiple videos showing proper use.
In the review they vaguely mention the box and shipping damage which is against community guidelines.
I've reported the review and opened a support case. ID 15892965991. ASIN: B0D4TJH1W6
Unfortunately I cant contact the Vine reviewer as all they need to do is read the description.
This was an extremely expensive product launch and is not off to a great start. Can you escalate the case and see if you can get it removed. Or at a minimum send the buyer a message to review the listing before leaving reviews? Reading the listing should be a minimum requirement for Vine Reviewers considering we are paying for the service.
thanks
Vine Reviewer not reading description
@Danny_Amazon I saw you were able to help someone else with a similar issue.
I had my first vine reviewer leave a 1 star review who clearly did not take the time to read the instructions in the listing. They are complaining that the rod is defective but but it is functioning as intended. They just need to read the listing to know how to set it up. There are even multiple videos showing proper use.
In the review they vaguely mention the box and shipping damage which is against community guidelines.
I've reported the review and opened a support case. ID 15892965991. ASIN: B0D4TJH1W6
Unfortunately I cant contact the Vine reviewer as all they need to do is read the description.
This was an extremely expensive product launch and is not off to a great start. Can you escalate the case and see if you can get it removed. Or at a minimum send the buyer a message to review the listing before leaving reviews? Reading the listing should be a minimum requirement for Vine Reviewers considering we are paying for the service.
thanks
5 replies
Cooper_Amazon
Good Evening @Seller_O0IHdb7xjNv0X,
I have escalated the case associated to the 1-star review left on your ASIN due to the seller not understanding your ASIN's functionality to our feedback team. I cannot guarantee the product feedback will get removed but it doesn't hurt to get a second pair of eyes to take a look the situation. The team should get back to us within the next few business days. I look forward to following up with you soon. Have a wonderful rest of your weekend.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Afternoon @Seller_O0IHdb7xjNv0X,
I just wanted to keep you in the loop that the team looking into your request requires a little bit more time. We greatly have appreciated your patience during this time. Hope you had wonderful weekend and I look forward to providing you with an update soon. Take care. 😊
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_O0IHdb7xjNv0X,
Our team has reviewed the appeal and has chosen not to remove the feedback at this time as it did not meet our guidelines for removal.
I know this is not the news that you were hoping for but at least we were able to have a second pair of eyes review product feedback.
Please let me know if you have any questions about the outcome of this case.
Sincerely, Cooper_Amazon
