13 wrong packages returned by Amazon and got refused to reimburse
I encountered a significant issue with two FBA orders that were returned with incorrect contents. Upon retrieving the packages, I discovered that the ASIN-coded items did not match the products I had originally shipped to Amazon2. I promptly requested an inspection of the incorrect packages from Amazon, but the process was delayed for several months, during which I continued to incur storage fees6.
After retrieving the packages from Amazon, I initiated a reimbursement request for my losses. Despite submitting over 100 photographs as evidence, Amazon has declined to provide compensation
Case ID 17144349231
Could someone help there?
13 wrong packages returned by Amazon and got refused to reimburse
I encountered a significant issue with two FBA orders that were returned with incorrect contents. Upon retrieving the packages, I discovered that the ASIN-coded items did not match the products I had originally shipped to Amazon2. I promptly requested an inspection of the incorrect packages from Amazon, but the process was delayed for several months, during which I continued to incur storage fees6.
After retrieving the packages from Amazon, I initiated a reimbursement request for my losses. Despite submitting over 100 photographs as evidence, Amazon has declined to provide compensation
Case ID 17144349231
Could someone help there?
1 reply
Christine_Amazon
Hello @Seller_gABSjwrSLj5T1
Christine here from Amazon Forums.
I was checking the case ID 17144349231 and I do see that the team in charge is currently running an investigation and working n this.
I do recommend you allow the team in charge to provide you with a resolution first and if the issue persist let me know so I can check on the next steps.
Christine.
