I would like to know if anyone is still processing orders for A-to-Z claims due to the effects of the strike in Canada?
I have submitted previous cases with verbal promises that they would be handled, but none of them have been handled.
702-8687767-7899469
702-8254637-1260224
702-5614991-9110615
All three of my orders were delivered late due to a strike in Canada and the buyer ended up claiming.
Now the packages are delivered, but this effect is still there.
I just hope that Amazon will drop these A-to-Z claims and remove the ODR. it would be great if they could give me my money back.
@Ricardo_Amazon@Jurgen_Amazon
I would like to know if anyone is still processing orders for A-to-Z claims due to the effects of the strike in Canada?
I have submitted previous cases with verbal promises that they would be handled, but none of them have been handled.
702-8687767-7899469
702-8254637-1260224
702-5614991-9110615
All three of my orders were delivered late due to a strike in Canada and the buyer ended up claiming.
Now the packages are delivered, but this effect is still there.
I just hope that Amazon will drop these A-to-Z claims and remove the ODR. it would be great if they could give me my money back.
@Ricardo_Amazon@Jurgen_Amazon
9 replies
Jurgen_Amazon
Hello @Seller_LtCxu1GTO9roo,
Thank you for contacting Amazon Forums.
We do continue working on those AtoZ Claims that were impacted by the Canada Post strike.
If you have verbal agreements in previous cases, I do recommend to follow-up with them, since we have no visibility of what you mention. On the other hand, I have reviewed your orders and these are my findings:
- 702-8687767-7899469: You have not appealed this order, therefore, we cannot take any action until you exhaust the established mechanisms.
- 702-8254637-1260224: This order got the ODR impact removed, and it was communicated with you already. Based on this, there are no further steps we can take, at least within our scope.
- 702-5614991-9110615: This order is not related to the Canada Post strike. You confirmed in the appeal that a different carrier was used, therefore, we cannot escalate this as the indication from the team on why this was not accepted is the final decision.
It is important to highlight what I mentioned above. If you have agreements in previous cases, please follow up on them to understand what is the status and what else is needed from your end.
Jurgen
Seller_kUfLOnYNs9swB
The product has been delivered.
Case Id: 16988250871
Case Id : 16989786481
Order ID: 702-6724285-9234628
Order ID: 702-5029608-9301832
Dear Amazon Support,
We would like to provide clarification regarding the ongoing issue with the customer's order. According to the tracking information, the product has been DELIVERED to the customer. However, the customer has filed an A-to-Z claim, and a full refund has already been processed.
As a result, the customer will have received both the product and the refunded amount. This puts our store in a difficult position, and we would like to highlight that this issue occurred beyond our control. We kindly request your assistance in informing the customer about the delivery of the product and ensuring they return the item.
Furthermore, this situation has negatively impacted our store's performance metrics. We kindly ask that you reverse the ODR (Order Defect Rate) penalty, as we have taken every possible step to support the customer. Please note that we are committed to providing the best possible service and continually strive to prevent such issues in the future.
Thank you for your understanding and support in resolving this matter.
Seller_wO8AVUJM739w0
@Ricardo_Amazon
@Jurgen_Amazon
702-8320786-2347453
702-0316498-5725042
702-9122454-7540232
701-1366115-3913816
702-4738473-9308220
702-7715570-7046669
701-5217745-0326668
702-9974061-2486651
Amazon Support,
We would like to provide clarification regarding the ongoing issue with the customer's order. According to the tracking information, the product has been DELIVERED to the customer. However, the customer has filed an A-to-Z claim, and a full refund has already been processed.
As a result, the customer will have received both the product and the refunded amount. This puts our store in a difficult position, and we would like to highlight that this issue occurred beyond our control. We kindly request your assistance in informing the customer about the delivery of the product and ensuring they return the item.
Furthermore, this situation has negatively impacted our store's performance metrics. We kindly ask that you reverse the ODR (Order Defect Rate) penalty, as we have taken every possible step to support the customer. Please note that we are committed to providing the best possible service and continually strive to prevent such issues in the future.
Thank you for your understanding and support in resolving this matter.
Seller_5KhiEmiqSmAwH
Case id : 16958755371
unfortunately, due to the strike at canada post, our store was subjected to unjustified a to z requests. we have always prioritised customer satisfaction, delivered the cargo as soon as possible, always informed our customers, but these a to z's unfortunately negatively affected our odr and account health.
Order ID: 701-5310760-9431454
702-9486345-0609013
701-6322501-8189859
702-1773649-958567
701-5711240-9785017
701-7403521-9421838
702-9222565-7317860
702-3812425-1977831
702-8582960-6471458
@Ricardo_Amazon @Jurgen_Amazon
Seller_5KhiEmiqSmAwH
Case id : 16958755371
unfortunately, due to the strike at canada post, our store was subjected to unjustified a to z requests. we have always prioritised customer satisfaction, delivered the cargo as soon as possible, always informed our customers, but these a to z's unfortunately negatively affected our odr and account health.
Order ID: 701-5310760-9431454
702-9486345-0609013
701-6322501-8189859
702-1773649-958567
701-5711240-9785017
701-7403521-9421838
702-9222565-7317860
702-3812425-1977831
702-8582960-6471458
@Ricardo_Amazon @Jurgen_Amazon
