Reinstatement of a listing and automatically rejected compliance appeals
Amazon Canadian Marketplace.
Compliance appeal for this listing automatically rejected.
After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.
Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.
Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.
Listing has still not been reinstated.
PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861
Reinstatement of a listing and automatically rejected compliance appeals
Amazon Canadian Marketplace.
Compliance appeal for this listing automatically rejected.
After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.
Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.
Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.
Listing has still not been reinstated.
PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861
21 replies
Seller_1JtWN7OO6rhPF
Can we get some help from the folks at Amazon? @Ricardo_Amazon
Seller_KlxMLhs5UXSQ9
we are facing the same issue with some of our batteries.
Never had a problem with our compliance documents
Just started to happen in December.
we have been using the same lab for years and lately some test reports were refused when some other were accepted.
we resend the same documents a few times until another amazon associate with more experience approve the documents and listings.
Seller_1JtWN7OO6rhPF
Hello
Please see Case ID 17058050101 for screenshots describing the below: The screenshot shows the service provider ON Amazon's webpage. Here are their and their contact details:
Shenzhen C-Star Test Co., Ltd
深圳市龙华区福民社区福花路9号 科兴科学园B栋13021302,
Fucheng Science and Technology Innovation Building,
No. 9-1 Fuhua Road, Fumin Community,
Fucheng Street, Longhua District, Shenzhen City,
Guangdong Province，518000 China
Amazon is telling us the following whenever we submit the requested documents:
""Please be informed that we did not approve warning label image (IMG_3342.jpg 2d) for ASIN B07Q6XS2ZK because we were unable to verify their authenticity. In addition, submission of modified, doctored, or fabricated compliance documents or images may impact your ability to list products.""
That is ridiculous. We used AMAZON's approved service provider. We PAID them and received the requested document a YEAR ago. Yet we are STILL trying to get this resolved.
Not only that, but we used the SAME service provider for the other 2 ASINs mentioned in this forum post (same kind of product, different quantity of pens) and it got the product pages reinstated IMMEDIATELY. Why is it that for a year we are getting pushback from Amazon on this?
They tests for all three ASINs were done AT THE SAME TIME BY THE SAME SERVICE PROVIDER AND SUBMITTED AS PART OF THE SAME INFORMATION PACKAGE.
Please we are running at our witts end at this point. Seller Support is utterly useless. Can someone from the forums @Jurgen_Amazon @Ricardo_Amazon PLEASE HELP
Reinstatement of a listing and automatically rejected compliance appeals
Amazon Canadian Marketplace.
Compliance appeal for this listing automatically rejected.
After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.
Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.
Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.
Listing has still not been reinstated.
PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861
Reinstatement of a listing and automatically rejected compliance appeals
Amazon Canadian Marketplace.
Compliance appeal for this listing automatically rejected.
After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.
Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.
Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.
Listing has still not been reinstated.
PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861
Reinstatement of a listing and automatically rejected compliance appeals
Amazon Canadian Marketplace.
Compliance appeal for this listing automatically rejected.
After opening a ticket, seller support state that rejection is based on document discrepancy or inauthentic documents.
Authentic documents with lab testing and images of product has been uploaded many time but automatically rejected.
Additional tickets to seller support results in same citation of discrepancy or inauthentic documents.
Listing has still not been reinstated.
PLEASE SEE CASE IDs: 15859109661, 16020591911, 16602255861
21 replies
21 replies
Seller_1JtWN7OO6rhPF
Can we get some help from the folks at Amazon? @Ricardo_Amazon
Seller_KlxMLhs5UXSQ9
we are facing the same issue with some of our batteries.
Never had a problem with our compliance documents
Just started to happen in December.
we have been using the same lab for years and lately some test reports were refused when some other were accepted.
we resend the same documents a few times until another amazon associate with more experience approve the documents and listings.
Seller_1JtWN7OO6rhPF
Hello
Please see Case ID 17058050101 for screenshots describing the below: The screenshot shows the service provider ON Amazon's webpage. Here are their and their contact details:
Shenzhen C-Star Test Co., Ltd
深圳市龙华区福民社区福花路9号 科兴科学园B栋13021302,
Fucheng Science and Technology Innovation Building,
No. 9-1 Fuhua Road, Fumin Community,
Fucheng Street, Longhua District, Shenzhen City,
Guangdong Province，518000 China
Amazon is telling us the following whenever we submit the requested documents:
""Please be informed that we did not approve warning label image (IMG_3342.jpg 2d) for ASIN B07Q6XS2ZK because we were unable to verify their authenticity. In addition, submission of modified, doctored, or fabricated compliance documents or images may impact your ability to list products.""
That is ridiculous. We used AMAZON's approved service provider. We PAID them and received the requested document a YEAR ago. Yet we are STILL trying to get this resolved.
Not only that, but we used the SAME service provider for the other 2 ASINs mentioned in this forum post (same kind of product, different quantity of pens) and it got the product pages reinstated IMMEDIATELY. Why is it that for a year we are getting pushback from Amazon on this?
They tests for all three ASINs were done AT THE SAME TIME BY THE SAME SERVICE PROVIDER AND SUBMITTED AS PART OF THE SAME INFORMATION PACKAGE.
Please we are running at our witts end at this point. Seller Support is utterly useless. Can someone from the forums @Jurgen_Amazon @Ricardo_Amazon PLEASE HELP
Seller_1JtWN7OO6rhPF
Can we get some help from the folks at Amazon? @Ricardo_Amazon
Seller_1JtWN7OO6rhPF
Can we get some help from the folks at Amazon? @Ricardo_Amazon
Seller_KlxMLhs5UXSQ9
we are facing the same issue with some of our batteries.
Never had a problem with our compliance documents
Just started to happen in December.
we have been using the same lab for years and lately some test reports were refused when some other were accepted.
we resend the same documents a few times until another amazon associate with more experience approve the documents and listings.
Seller_KlxMLhs5UXSQ9
we are facing the same issue with some of our batteries.
Never had a problem with our compliance documents
Just started to happen in December.
we have been using the same lab for years and lately some test reports were refused when some other were accepted.
we resend the same documents a few times until another amazon associate with more experience approve the documents and listings.
Seller_1JtWN7OO6rhPF
Hello
Please see Case ID 17058050101 for screenshots describing the below: The screenshot shows the service provider ON Amazon's webpage. Here are their and their contact details:
Shenzhen C-Star Test Co., Ltd
深圳市龙华区福民社区福花路9号 科兴科学园B栋13021302,
Fucheng Science and Technology Innovation Building,
No. 9-1 Fuhua Road, Fumin Community,
Fucheng Street, Longhua District, Shenzhen City,
Guangdong Province，518000 China
Amazon is telling us the following whenever we submit the requested documents:
""Please be informed that we did not approve warning label image (IMG_3342.jpg 2d) for ASIN B07Q6XS2ZK because we were unable to verify their authenticity. In addition, submission of modified, doctored, or fabricated compliance documents or images may impact your ability to list products.""
That is ridiculous. We used AMAZON's approved service provider. We PAID them and received the requested document a YEAR ago. Yet we are STILL trying to get this resolved.
Not only that, but we used the SAME service provider for the other 2 ASINs mentioned in this forum post (same kind of product, different quantity of pens) and it got the product pages reinstated IMMEDIATELY. Why is it that for a year we are getting pushback from Amazon on this?
They tests for all three ASINs were done AT THE SAME TIME BY THE SAME SERVICE PROVIDER AND SUBMITTED AS PART OF THE SAME INFORMATION PACKAGE.
Please we are running at our witts end at this point. Seller Support is utterly useless. Can someone from the forums @Jurgen_Amazon @Ricardo_Amazon PLEASE HELP
Seller_1JtWN7OO6rhPF
Hello
Please see Case ID 17058050101 for screenshots describing the below: The screenshot shows the service provider ON Amazon's webpage. Here are their and their contact details:
Shenzhen C-Star Test Co., Ltd
深圳市龙华区福民社区福花路9号 科兴科学园B栋13021302,
Fucheng Science and Technology Innovation Building,
No. 9-1 Fuhua Road, Fumin Community,
Fucheng Street, Longhua District, Shenzhen City,
Guangdong Province，518000 China
Amazon is telling us the following whenever we submit the requested documents:
""Please be informed that we did not approve warning label image (IMG_3342.jpg 2d) for ASIN B07Q6XS2ZK because we were unable to verify their authenticity. In addition, submission of modified, doctored, or fabricated compliance documents or images may impact your ability to list products.""
That is ridiculous. We used AMAZON's approved service provider. We PAID them and received the requested document a YEAR ago. Yet we are STILL trying to get this resolved.
Not only that, but we used the SAME service provider for the other 2 ASINs mentioned in this forum post (same kind of product, different quantity of pens) and it got the product pages reinstated IMMEDIATELY. Why is it that for a year we are getting pushback from Amazon on this?
They tests for all three ASINs were done AT THE SAME TIME BY THE SAME SERVICE PROVIDER AND SUBMITTED AS PART OF THE SAME INFORMATION PACKAGE.
Please we are running at our witts end at this point. Seller Support is utterly useless. Can someone from the forums @Jurgen_Amazon @Ricardo_Amazon PLEASE HELP
