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Seller_52lW4SsntX9p6

Unable to Charge - Charge Methods

Monthly fee has been charged to my credit card, however, the error message "unable to charge - we are not able to charge your account..." still appear on top and I do not have any access. Really appreciate if you can help me resolve this issue. Thank you.

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2 replies
Tags:Credit card, Registration
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Seller_52lW4SsntX9p6

Unable to Charge - Charge Methods

Monthly fee has been charged to my credit card, however, the error message "unable to charge - we are not able to charge your account..." still appear on top and I do not have any access. Really appreciate if you can help me resolve this issue. Thank you.

Tags:Credit card, Registration
00
63 views
2 replies
Reply
2 replies
user profile
Seller_y7W9ccUlauftE

amazon is quite willing to charge the monthly fee to any credit card, but will only accept certain types of card to back your account to allow you to sell.

From the help files:

Failing one or more of the requirements below will result in your card being denied by Amazon.

* The number you entered must match the number on your credit or debit card.

* The billing address you entered must match the billing address on your credit or debit card statement.

* The CVV code you entered must match the code on your credit or debit card.

* The card expiration date must be at least 6 months from when you add the card.

* The card holder’s name you entered must match the card holder’s name on your credit or debit card (in the Latin-script alphabet).

* The card must not be a prepaid, virtual or gift card.

* The card must be chargeable in the currency of the Amazon store(s) for which the card is being provided.

* The card must have adequate credit limit to pay for the charge.

* If you were asked to enter a unique security code by your financial institution, the code you entered must match the code sent to the card holder via SMS, email or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit or debit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.

00
user profile
Josh_Amazon

Hello @Seller_52lW4SsntX9p6,

This is Josh from Amazon. Thank you for contacting our Forums!

I reviewed your account and I found that you opened a case with Seller Partner Support team ending in 8191. I can see that they provided you with guidance on how to proceed in order to fix the issue, so please go ahead and review your correspondence and follow the instructions provided so you can get this sorted out as soon as possible.

If you still need help feel free to contact again our Seller Support team.

Kind Regards,

-Josh

00
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user profile
Seller_52lW4SsntX9p6

Unable to Charge - Charge Methods

Monthly fee has been charged to my credit card, however, the error message "unable to charge - we are not able to charge your account..." still appear on top and I do not have any access. Really appreciate if you can help me resolve this issue. Thank you.

63 views
2 replies
Tags:Credit card, Registration
00
Reply
user profile
Seller_52lW4SsntX9p6

Unable to Charge - Charge Methods

Monthly fee has been charged to my credit card, however, the error message "unable to charge - we are not able to charge your account..." still appear on top and I do not have any access. Really appreciate if you can help me resolve this issue. Thank you.

Tags:Credit card, Registration
00
63 views
2 replies
Reply
user profile

Unable to Charge - Charge Methods

by Seller_52lW4SsntX9p6

Monthly fee has been charged to my credit card, however, the error message "unable to charge - we are not able to charge your account..." still appear on top and I do not have any access. Really appreciate if you can help me resolve this issue. Thank you.

Tags:Credit card, Registration
00
63 views
2 replies
Reply
2 replies
2 replies
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Seller_y7W9ccUlauftE

amazon is quite willing to charge the monthly fee to any credit card, but will only accept certain types of card to back your account to allow you to sell.

From the help files:

Failing one or more of the requirements below will result in your card being denied by Amazon.

* The number you entered must match the number on your credit or debit card.

* The billing address you entered must match the billing address on your credit or debit card statement.

* The CVV code you entered must match the code on your credit or debit card.

* The card expiration date must be at least 6 months from when you add the card.

* The card holder’s name you entered must match the card holder’s name on your credit or debit card (in the Latin-script alphabet).

* The card must not be a prepaid, virtual or gift card.

* The card must be chargeable in the currency of the Amazon store(s) for which the card is being provided.

* The card must have adequate credit limit to pay for the charge.

* If you were asked to enter a unique security code by your financial institution, the code you entered must match the code sent to the card holder via SMS, email or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit or debit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.

00
user profile
Josh_Amazon

Hello @Seller_52lW4SsntX9p6,

This is Josh from Amazon. Thank you for contacting our Forums!

I reviewed your account and I found that you opened a case with Seller Partner Support team ending in 8191. I can see that they provided you with guidance on how to proceed in order to fix the issue, so please go ahead and review your correspondence and follow the instructions provided so you can get this sorted out as soon as possible.

If you still need help feel free to contact again our Seller Support team.

Kind Regards,

-Josh

00
Follow this discussion to be notified of new activity
user profile
Seller_y7W9ccUlauftE

amazon is quite willing to charge the monthly fee to any credit card, but will only accept certain types of card to back your account to allow you to sell.

From the help files:

Failing one or more of the requirements below will result in your card being denied by Amazon.

* The number you entered must match the number on your credit or debit card.

* The billing address you entered must match the billing address on your credit or debit card statement.

* The CVV code you entered must match the code on your credit or debit card.

* The card expiration date must be at least 6 months from when you add the card.

* The card holder’s name you entered must match the card holder’s name on your credit or debit card (in the Latin-script alphabet).

* The card must not be a prepaid, virtual or gift card.

* The card must be chargeable in the currency of the Amazon store(s) for which the card is being provided.

* The card must have adequate credit limit to pay for the charge.

* If you were asked to enter a unique security code by your financial institution, the code you entered must match the code sent to the card holder via SMS, email or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit or debit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.

00
user profile
Seller_y7W9ccUlauftE

amazon is quite willing to charge the monthly fee to any credit card, but will only accept certain types of card to back your account to allow you to sell.

From the help files:

Failing one or more of the requirements below will result in your card being denied by Amazon.

* The number you entered must match the number on your credit or debit card.

* The billing address you entered must match the billing address on your credit or debit card statement.

* The CVV code you entered must match the code on your credit or debit card.

* The card expiration date must be at least 6 months from when you add the card.

* The card holder’s name you entered must match the card holder’s name on your credit or debit card (in the Latin-script alphabet).

* The card must not be a prepaid, virtual or gift card.

* The card must be chargeable in the currency of the Amazon store(s) for which the card is being provided.

* The card must have adequate credit limit to pay for the charge.

* If you were asked to enter a unique security code by your financial institution, the code you entered must match the code sent to the card holder via SMS, email or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for assistance. If you have tried at least two different credit or debit cards that meet the requirements above and all of them were denied, contact Amazon Selling Partner Support for assistance.

00
Reply
user profile
Josh_Amazon

Hello @Seller_52lW4SsntX9p6,

This is Josh from Amazon. Thank you for contacting our Forums!

I reviewed your account and I found that you opened a case with Seller Partner Support team ending in 8191. I can see that they provided you with guidance on how to proceed in order to fix the issue, so please go ahead and review your correspondence and follow the instructions provided so you can get this sorted out as soon as possible.

If you still need help feel free to contact again our Seller Support team.

Kind Regards,

-Josh

00
user profile
Josh_Amazon

Hello @Seller_52lW4SsntX9p6,

This is Josh from Amazon. Thank you for contacting our Forums!

I reviewed your account and I found that you opened a case with Seller Partner Support team ending in 8191. I can see that they provided you with guidance on how to proceed in order to fix the issue, so please go ahead and review your correspondence and follow the instructions provided so you can get this sorted out as soon as possible.

If you still need help feel free to contact again our Seller Support team.

Kind Regards,

-Josh

00
Reply
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