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Seller_VLB93SOhkHsZs

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label os now missing on every single return

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label is now missing on every single return

1) Customer Purchases Item

2) Customer changes their mind once they receive it, selects 'No Longer Needed" and return it.

3) I go to my Returns page to Process the return, and Charge the customer for the return shipping label, but that option is missing, and has been missing for week on every single return.

Any possible way to get a Amazon support person to weigh in on this? I tried Seller Support 4 times and they are unable to answer or help

img
171 views
11 replies
Manage buyer experience
Tags:Customer, Refunds, Return shipment
20
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user profile
Seller_VLB93SOhkHsZs

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label os now missing on every single return

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label is now missing on every single return

1) Customer Purchases Item

2) Customer changes their mind once they receive it, selects 'No Longer Needed" and return it.

3) I go to my Returns page to Process the return, and Charge the customer for the return shipping label, but that option is missing, and has been missing for week on every single return.

Any possible way to get a Amazon support person to weigh in on this? I tried Seller Support 4 times and they are unable to answer or help

img
Manage buyer experience
Tags:Customer, Refunds, Return shipment
20
171 views
11 replies
Reply
11 replies
user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_VLB93SOhkHsZs’s post

We do not use the refund page in the Refund section. We always go the purchase page and refund from there. For the last 3 No Longer Needed returns, Amazon has not refunded using RFS, and we were allowed to deduct the return shipping displayed on the Amazon retrun page.

10
user profile
Tatiana_Amazon
In reply to: Seller_VLB93SOhkHsZs’s post

Hi @Seller_VLB93SOhkHsZs,

Tatiana from Amazon here. I will need to review the Seller Support case IDs to gain full context of your issue, but I wanted to find out if you have opted in to Free Returns. Typically, this is the only reason that option will disappear for you.

However, if you can provide me with the associated seller support IDs, I'll be able to take a closer look at the issue.

Tatiana

00
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Seller_VLB93SOhkHsZs

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label os now missing on every single return

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label is now missing on every single return

1) Customer Purchases Item

2) Customer changes their mind once they receive it, selects 'No Longer Needed" and return it.

3) I go to my Returns page to Process the return, and Charge the customer for the return shipping label, but that option is missing, and has been missing for week on every single return.

Any possible way to get a Amazon support person to weigh in on this? I tried Seller Support 4 times and they are unable to answer or help

img
171 views
11 replies
Manage buyer experience
Tags:Customer, Refunds, Return shipment
20
Reply
user profile
Seller_VLB93SOhkHsZs

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label os now missing on every single return

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label is now missing on every single return

1) Customer Purchases Item

2) Customer changes their mind once they receive it, selects 'No Longer Needed" and return it.

3) I go to my Returns page to Process the return, and Charge the customer for the return shipping label, but that option is missing, and has been missing for week on every single return.

Any possible way to get a Amazon support person to weigh in on this? I tried Seller Support 4 times and they are unable to answer or help

img
Manage buyer experience
Tags:Customer, Refunds, Return shipment
20
171 views
11 replies
Reply
user profile

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label os now missing on every single return

by Seller_VLB93SOhkHsZs

HELP. When I process "No Longer Needed" returns the option to 'Charge' the customer for the return label is now missing on every single return

1) Customer Purchases Item

2) Customer changes their mind once they receive it, selects 'No Longer Needed" and return it.

3) I go to my Returns page to Process the return, and Charge the customer for the return shipping label, but that option is missing, and has been missing for week on every single return.

Any possible way to get a Amazon support person to weigh in on this? I tried Seller Support 4 times and they are unable to answer or help

img
Manage buyer experience
Tags:Customer, Refunds, Return shipment
20
171 views
11 replies
Reply
11 replies
11 replies
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Seller_CW0P5hgbsiqWX
In reply to: Seller_VLB93SOhkHsZs’s post

We do not use the refund page in the Refund section. We always go the purchase page and refund from there. For the last 3 No Longer Needed returns, Amazon has not refunded using RFS, and we were allowed to deduct the return shipping displayed on the Amazon retrun page.

10
user profile
Tatiana_Amazon
In reply to: Seller_VLB93SOhkHsZs’s post

Hi @Seller_VLB93SOhkHsZs,

Tatiana from Amazon here. I will need to review the Seller Support case IDs to gain full context of your issue, but I wanted to find out if you have opted in to Free Returns. Typically, this is the only reason that option will disappear for you.

However, if you can provide me with the associated seller support IDs, I'll be able to take a closer look at the issue.

Tatiana

00
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user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_VLB93SOhkHsZs’s post

We do not use the refund page in the Refund section. We always go the purchase page and refund from there. For the last 3 No Longer Needed returns, Amazon has not refunded using RFS, and we were allowed to deduct the return shipping displayed on the Amazon retrun page.

10
user profile
Seller_CW0P5hgbsiqWX
In reply to: Seller_VLB93SOhkHsZs’s post

We do not use the refund page in the Refund section. We always go the purchase page and refund from there. For the last 3 No Longer Needed returns, Amazon has not refunded using RFS, and we were allowed to deduct the return shipping displayed on the Amazon retrun page.

10
Reply
user profile
Tatiana_Amazon
In reply to: Seller_VLB93SOhkHsZs’s post

Hi @Seller_VLB93SOhkHsZs,

Tatiana from Amazon here. I will need to review the Seller Support case IDs to gain full context of your issue, but I wanted to find out if you have opted in to Free Returns. Typically, this is the only reason that option will disappear for you.

However, if you can provide me with the associated seller support IDs, I'll be able to take a closer look at the issue.

Tatiana

00
user profile
Tatiana_Amazon
In reply to: Seller_VLB93SOhkHsZs’s post

Hi @Seller_VLB93SOhkHsZs,

Tatiana from Amazon here. I will need to review the Seller Support case IDs to gain full context of your issue, but I wanted to find out if you have opted in to Free Returns. Typically, this is the only reason that option will disappear for you.

However, if you can provide me with the associated seller support IDs, I'll be able to take a closer look at the issue.

Tatiana

00
Reply
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