Need Help with my account deactivated
Hello everyone, i am currently a new seller selling on Amazon, i made my account using the US amazon account but currently selling on AU marketplace, right now amazon has deactivated my account requesting me to submit more documents such as my utility bills and so which i have already submitted and amazon sent an email to me on the left saying that my account is activated, but on Amazon Australia, they asked me to send an appeal of Amazon's reinstatement email for the other account and i sent it but received the email stating that they do not have enough information which you could see on the right. So i don't know what to do now. I am already selling products and have reviews on Amazon Australia. What should i do next? Oh and i forgot to mention, Amazon Australia says that i have multiple account so they deactivated my account.
Need Help with my account deactivated
Hello everyone, i am currently a new seller selling on Amazon, i made my account using the US amazon account but currently selling on AU marketplace, right now amazon has deactivated my account requesting me to submit more documents such as my utility bills and so which i have already submitted and amazon sent an email to me on the left saying that my account is activated, but on Amazon Australia, they asked me to send an appeal of Amazon's reinstatement email for the other account and i sent it but received the email stating that they do not have enough information which you could see on the right. So i don't know what to do now. I am already selling products and have reviews on Amazon Australia. What should i do next? Oh and i forgot to mention, Amazon Australia says that i have multiple account so they deactivated my account.
2 replies
CR_Amazon
@Seller_FaGfu4jNuCUxY
Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.
CR_Amazon
Atlas_Amazon
Hello @Seller_FaGfu4jNuCUxY
Thank you for the information provided regarding the situation with your account. I understand that you were selling on the Australia marketplace which was deactivated due to verification needing to be completed the United States market. Due to the set up of our multiple accounts policy, your AU market can be impacted by the disruption to the US market.
Have you attempted to provide a copy of the notification that you received on the US market to show that you did receive the reinstatement? If you have, and they are continuing to reject the submission, there may be another issue that is impacting the account and preventing the resolution. Could you share a copy of the most recent messaging that you have received?
If the US is still being impacted, then you would see a rejection to the information being submitted on the AU market. Once you can confirm the resolution, you can then submit your details for review. If you have any additional information that you would like to share, we encourage you to provide it to this thread for support.
Best,
Atlas
