ODR is 0% but there is still no buybox.
Hello,
My ODR score was a little over 1% and I lost my buybox capabilities for about 15 days. However, although my ODR score has been 0 for 1 week, I have not regained my sales capabilities and I cannot get a Buybox on any product.
Compared to my competitors, my prices are lower and my delivery times are shorter. My advertising expenses and other advertising tools are also open.
If there is anything that happens to you, I am waiting for your help.
ODR is 0% but there is still no buybox.
Hello,
My ODR score was a little over 1% and I lost my buybox capabilities for about 15 days. However, although my ODR score has been 0 for 1 week, I have not regained my sales capabilities and I cannot get a Buybox on any product.
Compared to my competitors, my prices are lower and my delivery times are shorter. My advertising expenses and other advertising tools are also open.
If there is anything that happens to you, I am waiting for your help.
7 replies
Roberto_Amazon
Hello! @Seller_uYzd2yaKrbOHf
This is Roberto. Thank you for using the Forums, I am sorry you are being impacted by this.
Have you reported this issue with our Support team yet? If so, please provide the case ID for further review.
Regards,
Nano_Amazon
Hello @Seller_uYzd2yaKrbOHf
I notice that our escalations team is actively addressing this issue in the case number 17230713111. Our team will continue to work with you until they resolve the issue, so kindly respond to any requests they might have. Once the case resolves, they will also communicate the outcome.
Have a great day!
Nano
