A brand store is using photos/videos of our product to represent their product on their product/store page
Came upon this store in the same category as us that is selling similar product line. Looking at their store page they have a video of a product we custom made for our client last year. They also have a picture of the same product on their product page under product descriptions. Seller is using our copyrighted product video and product photography without authorization to advertise and represent their own listing.
Filled out forms for infringement but always get the same reply that further action cannot be taken.
A brand store is using photos/videos of our product to represent their product on their product/store page
Came upon this store in the same category as us that is selling similar product line. Looking at their store page they have a video of a product we custom made for our client last year. They also have a picture of the same product on their product page under product descriptions. Seller is using our copyrighted product video and product photography without authorization to advertise and represent their own listing.
Filled out forms for infringement but always get the same reply that further action cannot be taken.
9 replies
Seller_7LrAV0m5llaI7
Seller is using our copyrighted product video and product photography without authorization to advertise and represent their own listing.
Filled out forms for infringement but always get the same reply that further action cannot be taken.
Have your copyright lawyer send a letter directly to the company stealing your copyrighted content.
Topher_Amazon
Hi there @Seller_3GlMsJmsdLjpL,
This seems to be a copyright infringement issue, and we understand how frustrating it is to see your content used without permission. The key here is making sure you're filing through the correct channel. If Brand Registered, use the Report a Violation tool and select Copyright as the violation type. When you refile, include your strongest proof of ownership: timestamps, raw files, client contracts, or a copyright registration number if you have one. If the infringing content is specifically on the Store page, you'll also want to contact Advertising Support through the Advertising Console, since Store pages fall under that team's jurisdiction. Let me know if you'd like help identifying which specific form was used previously, or if you need guidance walking through the RaV tool and I'll be happy to dig in further.
Topher
Seller_aPDby1KJBvbYn
we have no video on any of our products
