LTL FBA shipment appointment booking appointment. Ping Pong game since June 28th
Ping pong game here.
Since June 28th, we have had a 7-pallet LTL shipment stuck in our carrier's warehouse awaiting delivery to FBA YDC5. This carrier is a long-time partner and is very familiar with using Carrier Central. Usually, everything goes smoothly, but this time is different.
Since June 28th, our carrier has been unable to book any appointment for our shipment and keeps receiving an error message stating that our shipment ID is INVALID. He has been able to book shipments for other vendors without any issues. Carrier Central indicates that "the shipment should be in TRANSIT status to be booked," which is normal. However, despite having the PRO/FREIGHT entered and confirmed on SEND TO AMAZON, our shipment is stuck in SHIPPED status.
We opened a ticket (15551447181) and spent nearly 5 hours chatting with different seller support agent on different occasions. They always conclude that the problem is on the carrier's side. They advised us that if we want our shipment to be delivered, our carrier should contact the carrier support email. Our carrier did so and spent a lot of time trying to get a response from carrier support, who replied that the problem is on the seller's side. We feel like a ping pong ball.
Our latest chat with Seller Support led to an even worse conclusion: we need to create a new shipment. It makes absolutely no sense to have a 7-pallet shipment sent back from ON to QC, apply new stickers to every units, and then ship it back. This is extremely time-consuming and a waste of money.
We sincerely hope to receive support from Amazon staff on this issue.
LTL FBA shipment appointment booking appointment. Ping Pong game since June 28th
Ping pong game here.
Since June 28th, we have had a 7-pallet LTL shipment stuck in our carrier's warehouse awaiting delivery to FBA YDC5. This carrier is a long-time partner and is very familiar with using Carrier Central. Usually, everything goes smoothly, but this time is different.
Since June 28th, our carrier has been unable to book any appointment for our shipment and keeps receiving an error message stating that our shipment ID is INVALID. He has been able to book shipments for other vendors without any issues. Carrier Central indicates that "the shipment should be in TRANSIT status to be booked," which is normal. However, despite having the PRO/FREIGHT entered and confirmed on SEND TO AMAZON, our shipment is stuck in SHIPPED status.
We opened a ticket (15551447181) and spent nearly 5 hours chatting with different seller support agent on different occasions. They always conclude that the problem is on the carrier's side. They advised us that if we want our shipment to be delivered, our carrier should contact the carrier support email. Our carrier did so and spent a lot of time trying to get a response from carrier support, who replied that the problem is on the seller's side. We feel like a ping pong ball.
Our latest chat with Seller Support led to an even worse conclusion: we need to create a new shipment. It makes absolutely no sense to have a 7-pallet shipment sent back from ON to QC, apply new stickers to every units, and then ship it back. This is extremely time-consuming and a waste of money.
We sincerely hope to receive support from Amazon staff on this issue.
12 replies
Daryl_Amazon
Hey @MusiqueGagne,
Mod here jumping in to further assist on the case handling of the investigation, it seems the "ping-pong" back and fourth is because our seller support team is not redirecting the case to the adequate escalation channel.
I took the time to forward the case to our FBA specialists, please keep me posted on the next reply.
Daryl
Seller_UykP5KUqfHC31
Hey! We had the same problem with YDC5. It turns out that the shipment Amazon ID was in fact not for YDC5 but for YYZ7 in Bolton. Try that on your end. There is a bug with Amazon and if we didn't have good contacts over there we would never found out what the problem is. If it's not Bolton keep try to book with others, the Amazon ID is in the system but just not assigned to the Fulfillment Center that showed on your shipment.
I am also seeing another bug where non-sortable items are assigned to the wrong fullfilment center then get refused at the door.
Hope that helps!
Seller_6eS20yDiawmKV
We are experiencing the same problem with YDC5; the carrier tried for a week, but still had no luck. Any solutions?
