Restocking Fee
It seems like this is a new change however amazon now requires pictures for all restocking fees it used to be anything under 20% did not require a picture. Is everyone else experiencing the same issue?
Restocking Fee
It seems like this is a new change however amazon now requires pictures for all restocking fees it used to be anything under 20% did not require a picture. Is everyone else experiencing the same issue?
24 replies
Seller_5HWPhkqmyqcqt
yes! customers now can get away with free labels, great...
Seller_aEPpHNW7545LF
Yes - this is a new policy and a terrible one by Amazon.
Amazon is slowly making changes to make it harder on FBM to recoup costs due to customers returning items. The customers know they can lie and claim any reason for a return to avoid paying for the return shipping fees or restock fees. The sad part is that customers that lie to avoid return costs make it more expensive for honest customers since we will have to raise our prices to account for dishonest customers.
Amazon does not care about FBM sellers.
Seller_8opwwN6P8sp6Z
im so upset about this, just saw it today even when I uploaded multiple photos it still wouldn't take it
Seller_0UZv0aGR9PRhU
Yes same here. It's believable yet truly unbelievable at the same time. It's one slap in the face after another. Their help article still says "For restocking fee greater than or equal to 20%, you will be required to upload a photo of the damaged, defective, or materially different item".
@Roberto_Amazon Can you please confirm the policy/process for restocking fees has changed in that now sellers are required to upload photos to keep a restocking fee in any amount? Thank you.
Seller_KrIZiAqW5Ddf0
In my experience I'm lucky to get a 20% restocking fee if the item is totally ruined.
Also: "this is a new policy and a terrible one by Amazon" is might as well be the Amazon Seller Support motto.
Seller_Ha6JyVvDK6Ybs
The are doing it to deny more claims as sales are in the toilet and sellers fleeing to the bay they are doing whatever they can to get money back into the customers hands so they can purchase more and return more as Amazon PRIFITS on transactions like returns!
Seller_wCRkSMsodsYu8
Yes they did this because they know sellers are already swamped with other issues they have us deal with, they just expect sellers not too deal with the time it takes to take pictures. Just another policy to screw over merchant fulfilled sellers. Take pictures and charge more of a restocking fee!
Joey_Amazon
Hello @Seller_yICm1dJwUEtef,
Thank you for utilizing the forums and bringing this matter to our attention.
Please, allow me to review this particular restocking fee guideline with our internal team. I will post here as soon as I get more information.
Thanks,
Joey
Seller_sPy6pFl2PQAbr
Do not offer returns? I am in handmade and do not offer return. I am not sure if you can but it has saved me lots of time and amazon is really helpful, except with the Other charges on shipping. Other than that they have covered most Az, and I do not accept returns so no problems there. Yes lots of scammers that try to get a free product but you should be allowed to refuse returns?
Seller_1ZjQmvBmVkYSs
Glad we are leaving Amazon this year. Might even try to stop before the horrendous holiday returns start…
