Hi

Business identity verification has been pending for the past two weeks on the Amazon Canada marketplace. This delay is causing significant disruptions to our operations, particularly as we have a large inventory ready for shipment from China. Additionally, from January 24th, shipping services in China will be unavailable due to the Spring Festival, with vacations lasting until mid-February. Our entire investment is at stake.

Furthermore, we are unable to share secondary (child account) access with partners due to the following error message: "Verification errored. We have encountered a technical issue at our end and will revert back shortly.

We have contacted seller support through various channels, but we are continuously put in a loop without a resolution. Additionally, we have opened a case with the support team to address this issue.

Could you please expedite the review and resolution of our business identity verification and secondary user identity verification?

I would greatly appreciate any assistance in addressing these issues.

Thank you for your immediate attention to this matter. I look forward to your prompt response and resolution.

Best regards,

Jibran

Case ID Reference: 17035163601

Please look into my issue.

@Daryl_Amazon

@Jurgen_Amazon

@Ricardo_Amazon