My products disappeared in the warehouse YYZ7
Hi! My shipment was received in the warehouse YYZ7 was closed without incident since January 6 and my products from days before some were already activated and available for sale but since day 6 are inactive and out of stock, in the Inventory Ledger is that if they are, what I do not understand is how they disappeared?
My products disappeared in the warehouse YYZ7
Hi! My shipment was received in the warehouse YYZ7 was closed without incident since January 6 and my products from days before some were already activated and available for sale but since day 6 are inactive and out of stock, in the Inventory Ledger is that if they are, what I do not understand is how they disappeared?
7 replies
Jurgen_Amazon
Hello @Seller_5aCzI2D1JeyxC,
Thank you for contacting Amazon Forums.
I have reviewed the FBA Shipment ID ending in MNKT3, which has 46 units of 10 different products. Checking internally, I can confirm they were correctly received, however the units did not disappear, they have been placed in Researching status.
You can confirm this by following these steps:
- Access your Seller Central Account.
- In the Menu located in top-left corner, select Inventory > Manage all inventory.
- Search the ASIN you need to review.
- Once the ASIN is selected, you will see it says Available 0, once you click in the 0, you will be able to see the breakdown of the units you have and the status they are on. Additionally, it provides Research progress and where the units are standing at.
I have attached a screenshot of the units of ASIN B07SDMY5QH as a reference.
As per Help page Reconcile your shipment, Once your inventory is received at a fulfillment centre or receive centre, it is available for sale. Reconciliation of shipped inventory usually takes 2 to 30 days. In some cases, it will take up to 60 days.
Based on the research I made, everything is correct. The warehouse is currently working on reviewing your units prior setting them Available for selling. If after 30 days from January 6th the units are not available for selling, you need to contact Selling Partner Support and request a reimbursement for missing units.
Last but not least, I do comprehend how this could impact your business, thus I have proactively contact the warehouse and presented your case, for them to investigate why it is taking more time than expected and, if possible, find the areas of improvement in the receiving process to fix them and prevent it to happen to you or any other Selling Partner in the future.
Sincerely, Jurgen_Amazon.
