Reviews Violate Amazon's Community Guidelines
I would like to request the removal of reviews that I believe violates Amazon’s customer review guidelines. The review in question contains content that comments on the pricing of my product, which is not allowed unless it pertains directly to the product’s value or performance. The price they stated for the product does not match ours. The price of our product has always been $19.28, but the review in the picture is overpriced, which clearly does not match the product. In addition, as we can see from the reviews, our products are really good and it is obviously unfair to give us a bad review because of the price factor. There is also no way to know the speed of feedback for submitting reports, which will cause us to miss out on the promotion of new products.
ASIN: B0D9L45ZQB
Reviews Violate Amazon's Community Guidelines
I would like to request the removal of reviews that I believe violates Amazon’s customer review guidelines. The review in question contains content that comments on the pricing of my product, which is not allowed unless it pertains directly to the product’s value or performance. The price they stated for the product does not match ours. The price of our product has always been $19.28, but the review in the picture is overpriced, which clearly does not match the product. In addition, as we can see from the reviews, our products are really good and it is obviously unfair to give us a bad review because of the price factor. There is also no way to know the speed of feedback for submitting reports, which will cause us to miss out on the promotion of new products.
ASIN: B0D9L45ZQB
7 replies
Seller_rI7BZIczK8iAC
Sorry, if both customers say that you sold it for 69.-- they can't be wrong both?
Anyway, since these are Vine reviewers you are allowed to contact them, from your brand registry dashboard I believe. NOT for asking to modify their review (against the TOS) but to tell them that the price is not 69.-- but 20.--. Maybe they will modify the text and add a star? You can always try.
But those reviews don't violate in no way Amazon's guidelines. Amazon will not remove them.
Joey_Amazon
Hey @Seller_W67I5MFAy0qvL.
Thank you for being a part of this community and posting here at the forums!
If you received reviews that you think violate our Community Guidelines, use the Report abuse link next to the review to report it. You can also send email to community-help@amazon.com, specifying the location of the content and the reason you believe it violates the guidelines.
For privacy reasons, the results of the investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Thanks,
Joey
Seller_aWrza8YvWVgM1
Did you ever go out of stock and another seller started selling it at $69?
