Account Suspended for 5 month
my account has been suspended since November 2025.
ALMOST 5 months of waiting!!!
I just had the video interview to unlock the funds and I'm still waiting...
I've opened at least ten cases!!! and nothing's happening!!!
I've uploaded dozens of documents, and nobody's looking at them.
When are we going to have a real communication channel? Why not a chat session and everything would be sorted out in less than an hour!
PLEASE HELP !!! SOS !
Account Suspended for 5 month
my account has been suspended since November 2025.
ALMOST 5 months of waiting!!!
I just had the video interview to unlock the funds and I'm still waiting...
I've opened at least ten cases!!! and nothing's happening!!!
I've uploaded dozens of documents, and nobody's looking at them.
When are we going to have a real communication channel? Why not a chat session and everything would be sorted out in less than an hour!
PLEASE HELP !!! SOS !
10 replies
Seller_7LrAV0m5llaI7
Duplicate post from 3 days ago: sellercentral.amazon.ca/seller-forums/discussions/t/b2796246-4a1e-4c64-a5a7-55275eeecb81?
Emet_Amazon
Hello @Seller_d39Lw4OMjDWkZ,
Thank you for posting your concerns.
my account has been suspended since November 2025.
ALMOST 5 months of waiting!!!
I just had the video interview to unlock the funds and I'm still waiting...
I appreciate your providing some clarification on your situation. As you've mentioned this situation has been on-going for a few months without a proper resolution. I understand that you had also recently completed a verification to release your funds, surrounding this I wanted to inquire on a few specific details. Why was your funds held and why was the account originally deactivated?
I've opened at least ten cases!!! and nothing's happening!!!
I've uploaded dozens of documents, and nobody's looking at them.
Can you share the cases you mentioned? Information provided in those cases can help better understand your situation and offer solutions. Due to my limited visibility, I will require this information to assist further. As an additional side note, depending on the reason for deactivation, video interviews for funds release do not typically impact the account status. Funds reviews are separate from account or appeal reviews.
Once I have more information, I can offer what available guidance is available. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_d39Lw4OMjDWkZ,
Thank you for following up and sharing your cases.
Based off what I have available to me and what you've mentioned, there seems to be a serious mismatch of information. You advised that you updated your business to "Coiffure Le Studio de Québec inc." however your account missing the "inc" seen in your submitted documentation. Although I have very limited visibility, I have experience with this situation and a majority of the time it is caused by missing, incomplete, or simply grammatical errors. If we cannot verify 100% that all information is 1:1 it will not pass. You will need to review "ALL" account information and update all necessary information to ensure everything matches.
Since the business information and organization has changed, have you updated all related details include legal business names and information? Again, if these details do not match, it will repeatedly result in a failed attempt. Once you've updated your account information, it can be reviewed again, however if you experience issues with updating your account details, please reach back out so I can follow up with our teams on identifying a resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_vl6oHJuuwR7Ec
Honestly, let me spare you the heartbreak I went through. I lost my entire Amazon business, not because of bad performance or unhappy customers, but because of a cold and unforgiving verification process that instantly decided I was a fraud. One wrong step, one desperate attempt to edit the official documents, and suddenly I was the villain in a story I never asked for.
I opened case after case.
I called them more times than I can even count.
Ten cases, twenty calls, each one ending the same way, with silence, with scripted answers, with the feeling that I wasn’t a partner but an inconvenience they wished would disappear.
They do not fight for you.
They do not even look at you.
Once they deactivate you, that’s it. There is no rescue, no real support, no human review waiting on the other end. It feels like screaming into a void that never echoes back.
Seven years of work.
Seven years of building a flawless five star reputation.
Over fifty thousand a year in sales. All gone overnight, erased as if none of it ever mattered.
They wiped me out without hesitation and stamped the word “fraud” on years of honest work and dedication.
So if your account gets deactivated, I’m telling you this from the deepest part of my experience: do not waste your energy trying to convince a system that refuses to see you. Do not chase answers that will never come. Put your time into a new marketplace, a new brand, maybe even a new account, and start again somewhere you are treated like a human being instead of a disposable name in their database.