Help please, inactive account and unable to receive support and I have a pending sale
Hello,
I have a pending sale that I need to fulfill however my account is inactive. I have followed the instructions and have updated my vacations settings and my charge method numerous times and still my account is inactive.
I wouldn't be so stressed if it wasn't for the sale I need to fulfill. I'm also unable to refund the customer due to the inactive account.
Does anybody know what happens now that I can't reactivate my account, receive any support nor complete my order?
Thank you
Help please, inactive account and unable to receive support and I have a pending sale
Hello,
I have a pending sale that I need to fulfill however my account is inactive. I have followed the instructions and have updated my vacations settings and my charge method numerous times and still my account is inactive.
I wouldn't be so stressed if it wasn't for the sale I need to fulfill. I'm also unable to refund the customer due to the inactive account.
Does anybody know what happens now that I can't reactivate my account, receive any support nor complete my order?
Thank you
1 reply
Roberto_Amazon
Hello there! @Seller_6ATi8tl3AtyuQ
Thank you for bringing this matter into our attention. I understand that you are having issues with your account access, I have confirmed that your account requires additional verification, please follow the "Reactivate Account" link in your Account Info dashboard:
Alternatively, you can use this link to complete the verification process: Verify your Selling on Amazon account.
You mentioned you had a pending sale, but I was unable to locate it. Can you please clarify? Don't hesitate to reach out to our Support team to further review this issue.
Regards,
Roberto
