We're reaching out to the community and Amazon moderators with a serious and escalating issue.

After experiencing repeated problems with missing inventory at Amazon fulfillment centers, we decided to take a proactive step: we installed electronic trackers on our products shipped to FBA warehouses.

• Shipment ID: FBA18YSK3NM0
• Fulfillment Center: YEG1
• Case ID: 18164544431

Amazon support gave us the same standard response we've heard before: All pallets were received, but the products were missing—no reimbursement.

But this time we have concrete evidence:

• Our shipment was received at YEG1
• The electronic trackers confirm the products are physically present in the YEG1 facility—and we can identify their location.

QUESTIONS FOR THE FORUM:

• How do we escalate this beyond the generic Seller Support runaround? Does the Jeff Bezos escalation email still work in 2025?
• Since these losses may put us out of business, we’re considering reporting this to law enforcement (RCMP). Has anyone pursued this route before?
• Any lawyers familiar with Amazon FBA disputes or warehouse accountability you can recommend?

We’re not posting this lightly—this is a matter of survival for our small business.

Amazon moderators, we need meaningful help.

Thank you.