Merchant Fulfilled orders not showing up in "Manage Orders" page - second time this happened a couple weeks ago
Second time (and recent) this has happened. I've sold an item Merchant Fulfilled. I can see the order in Invertory on the app. I open my seller account on my PC and the following occurs:
From Seller Central Main Page:
Open Orders
Open Orders Breakdown
Go to Open Orders
The order is not shown. Other orders are shown. But not this one. Since this happened a couple of weeks ago and that order is not showing either, this is not a case of waiting until the system updates the page.
Also reached by:
Manage Orders
All Orders
Last 14 days - 8 orders
I'd really like to know why my orders are not showing up here Amazon support has told me they should. I need proof I am getting paid for my sales. As with the last time this happened, I have a Merchant Fulfilled order in a box waiting to ship. And I have not gotten an explanations from Amazon for why my orders are not showing up on the "Manage Orders" page.
Merchant Fulfilled orders not showing up in "Manage Orders" page - second time this happened a couple weeks ago
Second time (and recent) this has happened. I've sold an item Merchant Fulfilled. I can see the order in Invertory on the app. I open my seller account on my PC and the following occurs:
From Seller Central Main Page:
Open Orders
Open Orders Breakdown
Go to Open Orders
The order is not shown. Other orders are shown. But not this one. Since this happened a couple of weeks ago and that order is not showing either, this is not a case of waiting until the system updates the page.
Also reached by:
Manage Orders
All Orders
Last 14 days - 8 orders
I'd really like to know why my orders are not showing up here Amazon support has told me they should. I need proof I am getting paid for my sales. As with the last time this happened, I have a Merchant Fulfilled order in a box waiting to ship. And I have not gotten an explanations from Amazon for why my orders are not showing up on the "Manage Orders" page.
5 replies
Seller_OvL8C4BJWiuS9
Just a question, but what do you have your date range set as?
Jameson_Amazon
Hi @Seller_QPaKjnOuNEHLA,
Thank you for reaching out about this and for your patience here!
I'm just coming across this thread and wanted to check in with you, has there been any updates on these orders since posting?
If you still need further assistance, can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here!
Thanks again,
Jameson
